Workforce Management Glossary

The Prohance glossary defines the most common vocabulary, measurements, metrics, and phrases related to work time analytics software and related fields. It’s a comprehensive list of all the need-to-know terminology every company and manager can use to effectively understand the importance of work time analytics.

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A

Absence Tracking

Accounts Payable (AP)

Accounts Receivable (AR)

Attendance Tracking

Automated Time and Attendance

Average Handle Time (ATH)

Active Hours Per Day

Active Time

Activity Type

Attention Shifts

Automated Time Tracker

Automate Work Processes

Accession Rate

Average Meeting Length

Activity Report

Approval Workflow

Absent

Absence Management

Asset Optimization

Automated Timesheets

Actionable Feedback

Activity Dashboard

Annual Performance

Asset Management

Agent Turnover

AI Predictive Analytics

Account Management

Attendance Software

Average Handling Time

Asset Lifecycle Management

Application Completion Rate

Annual Leave

Activity Tracking

Asset Tagging

Advanced Analytics

Automated Reporting

AI Workflow Automation

Alternative Analysis

Approach Analysis

Absenteeism

Account Contact Management

Advanced Call Center Technologies

Agent Desktop

Agent Occupancy

Agent Reports

Agent Utilization

Agent

AHT

AI Automation

AI Call Center

AI Contact Center

AI Customer Experience

AI Customer Service

AI for CX

AI Routing

Artificial Intelligence (AI)

Artificial Intelligence Customer Experience

Artificial Intelligence in Call Centers

Auto Dialer

Automated Outbound Calling

Automatic Call Distribution (ACD)

Automatic Callback

Automatic Number Identification (ANI)

Automatic Speech Recognition (ASR)

Automation Studio

Average Hold Time (AHLDT)

AI Integration

Automation

Agile Implementation

Advanced Data Analytics

AI Deployment

Asana

AI/ML (Artificial Intelligence/Machine Learning)

Analytics and Business Intelligence (BI)

API (Application Programming Interface)

AI-powered Customer Service

AI-enabled Fraud Prevention

Augmented Analytics

AI-powered CRM

AI/ML Data Tagging

API and SDK Development

AI-Driven Customer Experience

AI-based Risk Management

AI-driven Content Moderation

AI-driven Predictive Analytics

AI-Driven Marketing Solutions

AI-Powered Chatbots

Artificial General Intelligence (AGI)

Application Modernization

Automated Payroll

Asset Optimization Module

Advanced Analytics Module

Automation in Workforce Management

Alerts and Nudges

Attrition

Application Switch Analysis

Activity Tags

Application Usage Trend

Attendance by User

Activities away from System

Analysis By User Report

All Activities By User Report

All Activities away from System By User

Attendance

Allocation Rules

Activity Rules

Advanced Analytics

Activities Usage Analysis

Activities Trend Analysis

Activities away from System Analysis

Automatic Shift Qualification & Identification

Automatic Identification of End-Users

Activity Tags for Project-Wise Time Tagging

Application Usage Efficiency

Annual Performance Overview

Application Usage Patterns

Application Utilization Report

Application Impact Assessment

Application Efficiency Analysis

Application Impact Metrics

Activity Efficiency Metrics

Application Utilization Trends

Application Usage Efficiency Metrics

Application Efficiency Analysis Dashboard

Activity Duration

Assignment Status

As-Is Workflow

Automated Process Discovery

Aggregate Forecast

Assignment Status

Automated Scheduling Tool

Assignment Matrix

Adaptive Project Framework

Agile Project Management

Assignment Contouring

Agile Software Development

Analytical Estimating

Annual Forecast

Adherence to Schedule

Absenteeism Management

Attendance Management

Advanced Planning and Scheduling

Application Performance Monitoring

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