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AI Adoption Asset Optimization Cost of Delivery Optimization Distributed Process Management Employee Disengagement & Retention Risk Hybrid Work Enablement Partner Ecosystem Management
Banking, Financial Services, and Insurance (BFSI) Business Process Outsourcing (BPO) Global Capability Center (GCC) Healthcare Revenue Cycle Management Information Technology (IT/ITeS)
Work Time Work Output Workflow Management Advanced Analytics Asset Optimization ProHanceCX
ProHance Workflow Demo

ProHance Workflow: The Future of No-Code Workflow Automation

  • Scattered workflows and poor task allocation waste time and cause delays.
  • Complex processes drain efficiency, increasing costs, while limited visibility reduces accountability.
ProHance Workflow Demo
Black check icon representing task completion in distributed process management by ProHance

Simplify process management, enhance operational visibility, and automate work allocation.

Black check icon representing task completion in distributed process management by ProHance

Design no-code workflows to focus on productivity rather than process inefficiencies.

Black check icon representing task completion in distributed process management by ProHance

Streamline workflows, optimize resource allocation, gain deep analytical insights.

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Why Choose ProHance Workflow?

No-Code Platform

1. True No-Code Platform for Fast Implementation

ProHance Workflow streamlines processes with a user-friendly interface, enabling quick, code-free workflow deployment.

No-Code Platform
Intelligent Work Allocation
Intelligent Work Allocation

2. Intelligent Work Allocation & Prioritization

  • Rule-based work allocation based on skill set, geography, and priority.
  • Real-time workload balancing, ensuring teams are neither underutilized nor overburdened.
Real-Time Process Visibility

3. Real-Time Process Visibility & Monitoring

  • Live reporting of job statuses and agent activities.
  • Automated alerts and notifications for SLA breaches.
  • Comprehensive dashboards providing actionable insights.
Real-Time Process Visibility
Task Trend Analytics

4. Smart Analytics for Continuous Improvement

  • Automated reports on average handling time (AHT) and process bottlenecks
  • Advanced trend analysis to improve efficiency
  • Seamless integration with third-party tools
Duration Per Task Analytics
Flexible Deployment

5. Flexible Deployment Options

  • Cloud-based hosting for scalability
  • On-premise deployment for greater control over data security
Flexible Deployment
Enterprise-Grade Security
Enterprise-Grade Security

6. Enterprise-Grade Security & Compliance

  • ISO 27001, EU GDPR, & SOC 2 Type 2 certifications
  • Role-based access controls, ensuring restricted and secure access
  • Comprehensive audit trails, keeping records of all workflow activities

Who Can Benefit?

ProHance Workflow is built for businesses of all sizes across industries, including:

Beneficiaries chart for distributed process management
Beneficiaries overview for distributed process management

Key Business Outcomes

5-10%
Reduction in
Average Handling
Time (AHT)
4-10%
Year-on-Year
Margin
Improvement
ROI within
3-6 months of
deployment
How ProHance Workflow Works

How ProHance Workflow Works?

1. Load Work Inventory: Consolidate tasks from multiple sources, including APIs, databases, and Excel.

2. Intelligent Work Allocation: Assign tasks based on skill, priority, or real-time availability.

3. Automated Reporting: Get insights into job progress with live dashboards and performance analytics.

4. Optimized Task Management: Identify bottlenecks and improve workflows with AI-driven insights.

5. Seamless Integrations: Connect with third-party software such as Jira, SAP, and more.

How ProHance Workflow Works

Customer Success Stories

Leading IT/BPM Firm

  • Green checkmarks for distributed process management benefits Achieved full digital tracking with real-time statistics.
  • Green checkmarks for distributed process management benefits Reduced manual task allocation, saving 3 hours per team lead.
  • Green checkmarks for distributed process management benefits Automated SLA tracking, improving efficiency by 15%.

Global Financial Services Company

  • Improved workflow accuracy with rule-based automation.
  • Reduced operational costs by 8% through better resource allocation.
  • Achieved 100% compliance with industry regulations.
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