Driving Productivity Excellence in Global Capability Centers with ProHance
Global Capability Centers (GCCs) have evolved from cost-saving hubs to strategic drivers of innovation, digital transformation, and operational excellence for multinational enterprises. With over 70-80% of global enterprise functions now operating from GCCs, optimizing workforce efficiency has never been more critical.
However, despite significant investments in automation and digital tools, many GCCs continue to face key productivity challenges, including:
1. Limited Visibility into Workforce Productivity
50%+ of GCC leaders cite access to reliable productivity data as a major challenge, impacting decision-making and operational efficiency.
2. Lack of Standardized Performance Benchmarks
With multiple locations and functions, GCCs struggle to compare workforce efficiency across global teams, leading to inconsistent performance metrics.
3. Workload vs. Output Mismatch
Simply increasing working hours does not translate into higher productivity. Without effective workload distribution and automation, burnout, inefficiencies, and disengagement become widespread issues.
4. Resistance to Change
34% of GCC leaders report challenges in driving adoption of productivity enhancement tools due to change management barriers.
To overcome these hurdles, GCCs require an intelligent, data-driven solution that optimizes workforce utilization while fostering a culture of continuous improvement.
