New-Age Workplace Analytics and
Operations Enablement Platform

Enabling leaders to make SMART decisions in managing a distributed workforce
skillfully using data and analytics.

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Trusted by Over 400,000+ Users in 25 Countries

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Offering Enterprises a Fresh Perspective on Productivity Based on First Principles

Real-time Intelligence

Auto-captures how time is being spent in real-time creating an enterprise-wide, robust measurement system

Future-ready

Positions enterprises to be ready for a diverse and distributed workforce of the future

Actionable Analytics

Empowers leaders to make data-drive decisions for smooth operations

Optimized Workflows

Identify process inefficiencies and streamline complex workflow

Multi-environment & Scalable

Works seamlessly on multiple environments & Operating systems. Rapid deployment for large user bases

Equitable Workload

Visibility into overworked and underutilized teams and resources, ensuring reduced burnout and improved engagement

Take Your Workforce to the Next Level with ProHance

Explore how ProHance empowers enterprises with real-time insights and actionable analytics to unlock peak productivity ?

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Use Cases for Smarter Decisions

Driving Hybrid Work Enablement

  • Real-time insights into your distributed workforce
  • Equitable and fair workload distribution
  • Flexibility with accountability
  • Goal setting with smart nudges
  • Virtual badging for hybrid, remote, and in-office set-ups
Analytics Dashboard
Analytics Dashboard

Distributed Process Management

  • No-code platform for seamless process digitization
  • Automated job allocation & prioritization
  • Real-time queue management dashboard
  • Co-relate output with time metrics
  • Automatic measurement of handle and cycle times

Cost of Delivery Optimization

  • Minimize inter-operator and team variance
  • Maximize the value from your AI investments
  • Identify opportunities for automation & process reengineering
  • Leverage application usage insights to maximize digital investments
  • Prevent burnout-induced attrition
  • Optimize overtime and reduce payroll leakage
Analytics Dashboard
Analytics Dashboard

Partner Ecosystem Management

  • Streamline contingent workforce management
  • Enhanced governance of outsourced operations
  • Benchmark productivity across locations and service providers
  • Accurate billing for time and materials contracts
  • Data-driven decisions for contract awards

Asset Optimization

  • Analytics on paid software license utilization
  • Automated asset inventory management
  • Endpoint compliance
  • Geo-tagging for complete asset visibility
  • Endpoint health
Analytics Dashboard

Driving Success Across Industries

A Fortune 500 IT Services Provider was Losing Billable Revenue Due to Sub-Optimal Employee Productivity.

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CTS continues to drive a culture of operational excellence as part of its long-term strategy around delivering world-class value and innovation. Insights provided by ProHance have helped us optimize the utilization and productivity of our teams across function.

AVP Business Transformation & Digital Business Operations

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Information Technology (IT/ITES)
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RCM/Healthcare

Acusis, a Leader in Home Based Medical Transcription/Clinical was Facing Challenges in Having Authentic and Factual Data w.r.t. their Employees’ Compliance

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Are your employees really doing productive work while at office? Are our employees overworked or underutilized? ProHance had the answers and delivered on the solutions.

Ananda Sanjeev, GM - Global Operations

ProHance Worked Closely with the Client to Deploy its Platform Across Softsages Centers.

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The ProHance team has been extremely supportive and proactive in enhancing their product to automate the entire process of data collection and analysis through their Advanced Analytics module for LEAN

General Manager, Lean Coach & Head of Lean Implementation

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BPO/KPO
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Global Capability Center (GCC)

How ProHance Helped Increase Productivity by 20% at a Top Telecommunications Company

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ProHance has helped solve a long-standing problem we were facing. The best was that it was easy to implement and we got access to incredible quality of analytics.

VP and Head of Operations - Global Business Services

How ProHance Helped a Leading Manufacturing Firm Increase Efficiency in their Finance & Supply Chain Processes by 21%

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We chose ProHance because it offered all the tools we needed for better workforce management under one platform, such as real time data, dasboards and reports to derive inferences, enabling data capture for work from home users, dashboards for end user consumption enabled us to drive self-governance within teams at the same time providing holistic view into our operations.

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Banking, Financial Services, & Insurance (BFSI)

Discover how ProHance can streamline operations, enhance productivity, and drive business growth — Just like it has for the clients.

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Award Winning Workforce Management Platform

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Some of the Integrations available with ProHance

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Certified Security & Privacy Compliance You Can Trust

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Frequently Asked Questions

ProHance is an enterprise-grade operations enablement & productivity analytics Platform that provides insights for smarter decisions in complex, distributed and hybrid workforce.

HR Analytics offers information on talent data to improve critical talent and business outcomes. Workforce analytics helps operations to streamline resource utilization, task allocation, time leakage and minimizing rework to improve productivity. The two systems complement each other but they are not the same.

ProHance analyzes time spent on applications, quantifies output, offers deep insights into work patterns, and provides a platform for work allocation. It is a smart workforce management solution for managers, and acts like a 'Fitbit' for employees. Employee productivity improves when they understand their own working patterns and plan their work days more effectively with the help of out-of-the-box reports available to them; while the managers focus on cutting back rework and identify opportunities and time leakage incidents.

With ProHance software, employees can access their own work time and make data-driven decisions to plan and prioritize tasks. Managers on the other hand can see the productive time being spent by day, week, or month. This data helps them identify and correct time leakage from non-core activities. They also have access to the workload summary by individual and by team. This information helps them identify potential burnout promptly but balancing the load between overworked and underutilized team members. When team members have a healthier work life balance, it contributes to improved employee productivity.

ProHance offers 200+ reports for the workforce doing desk-bound jobs with real time visibility into their key time metrics. These analytics offer real time visibility into data driven decisions, and an opportunity to balance the workload with amped productivity and efficiency. Organizations can also use ProHance to optimize overtime payouts by establishing a connection between overtime hours with productive hours - driving effective cost savings. Adherence to schedule is also a key benefit organizations can derive from ProHance, especially for processes that need associates working in specific shifts.

The insights from workforce analytics significantly help in workforce management. For example, most organizations use data from workforce analytics for forecasting and capacity management. ProHance provides the required workforce analytics in the form of actionable insights, and compliments work scheduling platforms for workforce management.

ProHance is a no-code product which is suitable for any business, small or enterprise-grade, from startups to Fortune 500 companies.

ProHance has the capability to integrate with leading HR and project management systems to aid smoother reporting and analysis. Some of the notable systems where we have successfully integrated are Workday, SAP, Oracle, JIRA, Darwinbox, Rippling, etc.

ProHance, by design, meets global data privacy and security requirements. ProHance is ISO 27001 and SOC 2 certified, along with being EU GDPR and HIPAA compliant. There are multiple gold standard privacy and security related features built within the system which can be customized as per the organization's needs, including anonymized user names and urls, personal mode, and a robust password policy to name a few.

Worktime, the base module of ProHance gives a comprehensive range of submodules like the Activity Dashboard, Workload Analysis, Attendance, Timesheet, and Current Activity. Activity Dashboard gives visual representation of key time metrics like the time spent on and off the system, time spent on core activities, utilization percentage by team/user, etc. Workload analysis highlights overworked and underutilized employees based on the time they spend on core activities. Attendance submodule helps with schedule adherence and identifying time theft. The automated timesheet shows work patterns at a user level; and current activity shows a real time view of the workforce. There are other modules like Work Output, Advanced Analytics, Workflow and Asset Optimization which look at resolving specific business problems.

Depending on the availability of data, ProHance can be up and running in less than 2 weeks in your environment.

There is a wealth of resources available on our knowledge management systems which customers can access. The content ranges from byte sized videos to eLearning modules, articles, FAQs and more. Live training sessions are provided during the onboarding process, and on request thereafter. Our Customer Success and Technical Support teams are available for any ongoing support needs you may have during or after the onboarding.
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