Client Testimonials

ProHance as a productivity management tool has helped us streamline and effectively measure our employees’ productivity. We have now clear visibility of the hybrid work culture of our organization and the time spent on the productive applications. It has helped in driving the usage of core applications. ProHance has also helped the employees to focus on increasing their productive hours and reduce idle time and focus on core work.

Juby K Pappachan, Associate VP- InfoSec

One of the key challenges in back-office processes is the absence of a measurement system. ProHance bridges this gap by providing visibility into how employees spend their time each day, helping us strengthen our culture of continuous improvement by eliminating hidden inefficiencies. At the same time, it supports employee well-being through better workload balancing and the ability to proactively identify employees who need assistance (workload analysis). The real-time view enables timely interventions when needed. ProHance has now been well-adopted within the organization and has become our day-to-day partner. Special thanks to ProHance Team for patiently listening to us and making customizations according to our needs.

Shalabh Srivastava, Head, Quality and Process Excellence, Wipro

ProHance has been a cornerstone of our transformation journey over the past 2.5 years. The platform consistently delivers actionable insights, empowering teams to enhance productivity and streamline work allocation effectively.

A standout feature of ProHance is its ability to efficiently manage work-from-home employees. By providing supervisors with a consolidated view of team utilization, it eliminates the need for micromanagement and encourages a shift toward focusing on employee development. The tool’s user-friendly interface, combined with the proactive and professional support team, ensures a seamless experience. ProHance is an invaluable asset for organizations striving for operational excellence and effective team management.

Asha Rao, Associate HR Director, UoPeople

ProHance is a great tool and an integral part of our organization’s workstream. It has helped us maintain a gold standard with regards to our employees logged hours, productivity and efficiency, especially during the WFH scenario. It provides us with deep insights on the applications and websites used by our teams and helps us keep a check on our company’s alignment of productive applications.

We have seen improved coordination within teams and amongst team members. ProHance has helped new teams align themselves quickly to the expected benchmarks by keeping a track on their performance and productivity. It is a great way to give performance insights on employee’s work in a simple and descriptive interface.

Saurabh Bhatia, Senior Manager

ProHance has been a real measurement tool to appreciate the effective users and to train the underutilized users to turn them productive. We have seen nearly 20%-25% improvement to get the positive result without pressurizing the users where they can monitor their performance by themselves.

Especially on this COVID 19 situation its help us a lots to monitor the people who were working from home, without ProHance would have not achieved our day to day task. It provides easy reports to measure day to day production and act as real time keeping software.

Sridharan Natarajan, VP- Operations

The introduction of the ProHance tool helped enable our employees to better their time management skills. With engaging, intuitive yet simple to understand user interface and dashboards, which provide powerful analytical views, it is a very helpful tool to analyse and manage performance, workload, productivity and business decision-making.

A great way to empower the employees and encourage them to self-introspect in order to gain better time management skills.

We thank the support provided by the ProHance team and greatly appreciate their contribution!

Priyesh Masurkar, Business Operations Manager

JLL Business Services is committed to a culture of operational excellence, continuous staff development and innovation in service delivery. As a part of this, we deployed the ProHance Operations Management software. Now ProHance is one of the key tools for JLL’s Business Services teams. Team members, team leaders and the senior management team have extensively leveraged the insights provided by the ProHance Advanced Analytics module to identify and implement many operational improvements. These range from individual improvements in ways of working, to supporting our strategic improvement programmes

Global Head - JLL Service Centers, JLL Business Services

ProHance improved our monitoring activities. ProHance increased the visibility of the time we spent as an organization. Scheduling adherence & mapping activity (Productive/Non-Productive) becomes very easy. Attendance and late login/early logout notification feature from ProHance improved the overall team efficiency. Analyzing the timesheet & activity dashboard helps to distribute the workloads equally.

The configuration process and features are very user-friendly. And the support team from ProHance is amazing. They are very prompt and always come up with the solution.

Jahidul Islam, WFM & Analytics Lead | Quantanite

ProHance helped Texila in tracking the productivity of the employees on a daily basis through Customized and centralized dashboard. It created a culture of ownership & responsibility among the employees, thereby increasing the efficiency. Also it allowed the Management to leverage the benefit of flexible work timing.

The custom features projects a clear productivity analysis for managing the virtual and work from office model without the traditional setup of biometric system. The monitoring system facilitates to discover and view productivity benchmarks across teams and roles.

Sivakumar, CPO

We have been very pleased on the results we have achieved deploying ProHance in our organization. It has created transparency to employee productivity, potential capacity issues and most importantly it has enabled employees to self-manage their effectiveness. The dashboards facilitate effective discussions with team leaders and their employees on opportunities for improvement or recognition.

The support we have obtained from the ProHance team during deployment and helping with change management has been invaluable. They have been responsive and are actively engaged in helping us make the most out of the tool.

Mark Coffman, SVP Utility Management Operations

Your Practice Online continues to drive a culture of operational excellence. As a part of this initiative, we engaged with ProHance and deployed as part of this project to gather the team’s work metrics. Now, ProHance is one of the prime tools for Your Practice Online. We extensively leveraged the insights provided by the ProHance Advanced Analytics module which helped us, deep-dive, into each team’s utilization levels, and distribution of work, and identify potential areas for improvement and load balancing in our global hybrid work culture.

Shankar M B, - IT Manager

Solverminds team has always strived for bringing in efficiency and maximum utilisation of resources for product development. With the advent of COVID, measuring resource efficiency and utilisation metrics became a challenge. Entire organisation switched to Prohance in 2020 and quickly implemented the Software. The analytics of resource helped to set benchmark for efficiency, utilisation and other metrics. Solverminds has derived benefit and will be identifying potential areas for improving further the new norm of work-from-home culture. Prohance support team has been prompt in providing support and training. We thank the Prohance team and look forward to new releases.

Anthony Damian, - Director, Solverminds

ProHance has been such a great tool for our team. It's straightforward and easy to use, which meant we could hit the ground running and start seeing results right away. The real-time analytics and visibility it gives us into our workforce have truly changed how we measure and manage productivity. It's made everything so much clearer. But honestly, what makes ProHance stand out is their amazing support team. They’ve been with us every step of the way, always ready to answer our questions, share helpful tips, and guide us through any bumps in the road. You can tell they genuinely care about helping us succeed, and that has made all the difference for us.

Ms. Golda, - AVP Quality Assurance Services (QAS)

It is almost a year now since we started using ProHance. Initially we opted to implement ProHance in our organization just for the break monitoring of the employees but after reviewing the features of ProHance,with tremendous positive results now, ProHance is one of the prime tools for ourorganization.

The way productivity and efficiency has improved in ourorganization in the 2^nd and 3^rd quarter this year was amazing.More importantly the employees are pretty satisfied with the ProHance as they can easily trackdown how they are spending the time on the system, with the help of which their performances and especially productivity has improvedmagically.

ProHance is a solution and I highly recommended this tool. ProHance is very user-friendly tool and the supporting staff is very proactive and professional.

Michael Jones, Operation Manager

Advantum Health is a technology enabled Health care services organization. We have a large global workforce working on Revenue Cycle Management and CVO services for our customers. In an industry driven by stringent customer KPIs and SLAs, it is imperative that the team supporting and delivering the same are also measured with respect to their performance. ProHance has been an effective tool not only to ensure time discipline across our workforce be in on or off their workstations, but to also ensure increased productive time, there by managing and contributing improvement to client SLAs. We have gained a good control in logged hours and reduced time across idle and breakhours.

The support and training from the team @ProHance is well appreciated.

K Vijay Rajan, Country Head & CTO

Net2Source believes in providing an environment to its employees which keeps them motivated and our partnership with ProHance resonates this value. ProHance has helped us bring about a culture of accountability without compromising on the work-life balance of our employees. We have seen 30-40% improvement in our overall efficiency and helped us effectively manage our resource capacity.

The services provided by ProHance team have been exemplary and the team has been extremely proactive in engaging with us.

Manish Goyal, Director

ProHance gives us complete visibility into our work force workstation activities and helps operation managers draw meaningful reports for further optimization and capacity planning.The product is user-friendly,allowing our users and IT administrators to utilize it without muchtraining.

The post implementation support we get i also excellent.The ProHance team is always focused on enhancing the value of the product by sharing best practices and proactively making recommendations on how we can leverage the product to the fullest.

Deviprakash Yadav, General Manager - Information Technology

ProHance gave us real time analytics and visibility in the workforce. It helped the employees to focus on increasing their productive hours and reduce the idle time wasted in unproductive jobs.

Resultant work life balance got much better and projects turnaround time reduced. We were able to focus and train underperformers, make better utilization of their time spend in office.

ProHance is pretty capable to set up the operational process efficiently and help organizations optimize workforce and performance drive.

Gopipati DK, Country Manager, Philippines & Director Strategic Initiatives

We were looking at a tool to help us understand the opportunities in improving our associate productivity in terms of time spent by them on processing or taking calls. ProHance was immensely helpful in achieving that along with drill downs,data dumps and customizable graphs and homepages.The anecdotal conversation of productivity have been replaced with short,crisp data driven outcome based conversations leading to results.

I would also like to add that apart from the tool itself, the Jamocha tech team also was a great partner in our associate efficiency journey and adapted to our IT environment to make things work. We look forward to working with them as a long term partner.

Mahesh Kumar, Vice President - Operational Effectiveness

ProHance is a great tool which has aided us in having better visibility of the activities and productivity of our agents. It has given us access to detailed information which can be reported as granularly as hourly, daily, weekly and monthly.

The information obtained from ProHance asassisted us in improving scheduling,reducing leakage and drive better productivity.

Its real-time view gives us great visibility of the here and now and helps us to ensure a fair distribution of work across the business while also helping us to better plan our offline activities.

Since its implementation we have had access to the superb direction and support of the ProHance team,who have been a great help in driving the usage of ProHance, and providing additional training where necessary.

Considering the level of support, the ease of navigation and the overall effectiveness of this tool, I would not hesitate in recommending ProHance to any business whose aim is to improve the activity consciousness, efficiency and productivity of their organization.

Sharon White, WFM Manager (UK Telecom Process)

ProHance has been instrumental in helping us manage about +12,000 of our employees across India, Philippines, China and U.S. With ProHance we can accurately track these employees’ time regardless of whether they are working on their workstation or away from their desks. This along with ProHance’ s real- time monitoring capability allows us to stay on top of activities through activity goal alerts and gives us more accurate data. As a result, we are able to make better and faster operational decisions.

N Muthuraman, Sr. Director

ProHance as a workforce productivity solution is an exceptional tool that has delivered measurable data on employee performance. Some of the performance metrics that ProHance helped us achieve are north of 11% increase in productivity with a 25% reduction in idle time. The flexibility and agility demonstrated by the ProHance team in driving key integrations and customizations, is commendable!

ProHance is one of the tools used to drive initiatives for productivity at HGS & I recommend ProHance to organizations that are engaged in driving greater output.

Subramanya C, Executive Vice-President & Global Chief Technology Officer

ProHance is one of the best products we have seen in the market. ProHance not only provides insight into the time & motion aspect of every employee, rather, enables us to enhance the process, and enhanced cost savings.

The ProHance team has been pretty systematic in their approach since inception, I wish them continued success.

Karthik "MELVIN" Kannan, Director of Business Solutions

ProHance is an effective and user friendly application that helps to measure employee engagement during work. The tool provides insights into time spent on productive (core business) activities and helps managers minimize time spent on non-productive (non-core) activities. ProHance also provides managers with factual data to understand individual employee performance gaps and formulate measures to address the same.Key visibility on individual and team efficiency and utilization has helped the organization improve its overall productivity.

Murugesh, Manager Operations

In today’s BPO/KPO world, where offering an optimum work-life balance to our employees is as important as maximizing their productivity; effective utilization of work hours is paramount for a win-win situation. ProHance is a simple, friendly-to-use tool, which has helped Episource move towards this direction.

ProHance has partnered Episource in fostering a work culture that encourages self-driven performance than being leader-driven. The ability to consistently relate time spent on tasks against its level of impact helps one to clearly plan and prioritize tasks and get the maximum done within regular work hours. Prior to ProHance, employees were spending long hours but once ProHance was implemented, we are noticing that employees are now more conscious about time they spend on each task, and weigh the impact-level of each task, thus enabling themselves to accomplish more without having to stretch beyond their regular hours.

Real time tracking and reporting options, ability to set personal time off as needed, clear roster based attendance mapping and reporting, are some salient features that ProHance offers, which makes it a great tool to work with. Added to it, the post-implementation support that ProHance has provided to us has been an icing on the cake!

Angshuman, VP Operations

ProHance has significantly improved our work hygiene and employee’s self-time management apart from improving process efficiency. This tool was very effective during remote working methodology (WFH scenario) by getting consolidated view of team efficiency & utilization. Various dashboards add value to do a deep dive on time spent activities, disseminate work equally and utilize employee more efficiently.

Integration of employee data helps to manage active users across projects without any manual dependency. The tool is more user friendly and built dynamically to configure the required parameters according to our need.

Post Implementation, the service and support provided by JaMocha team is commendable. Account managers ensure that we use the tool at optimal level and educate on new features.

Gokul Venkatesan Assistant General Manager - Systems

ProHance helped our operations leaders identify revenue (productive hours) leakage and the associated tasks thereby incorporating stringent measures towards betterment of the processes.

The application is very easy to install, use and interpret by the stakeholders. I would recommend ProHance to organizations looking for ways to knock down hurdles on their growth path.

JaMocha Tech has strong customer focus and dependable post implementation support; they try to better their offering at every given opportunity.

Sriram Sridaran, Manager, Client Relations GeBBS Healthcare Solutions

ProHance is an excellent tool to measure employee’s productivity. It provides detailed insight on time utilization with work load analysis highlighting the overworked and under-utilized hours. It has helped us improve our productivity considerably allowing the team managers to identify the key areas to focus and improve on.

It helps with basic scheduling module and measures schedule adherence as well. ProHance is recommended to all those who are in search of productivity management tool. This tool is ideal for sectors that deals with Documentation, Tasking, E-mails, Incident Support, etc.

Overall, it’s a user-friendly application with customization views and a very prompt real-time support solution.

Divakar Kotian, Asst. Manager, Workforce Management

We started using ProHance and within a very short span of time we were able to identify our problem areas to work on. ProHance is very useful in this with its graphical data representation, data dumps, an easy to UI and most importantly the customizable dashboards.It gives real time picture of activities and allows decision making fast. This helped us to improve productive output and wastage in terms of idle time was reduced to a great extent.

As the same data is viewed by various levels, self-motivation among team members boosted with positive mindset and this further improved the productivity. Increased productivity ultimately impacted customer satisfaction which further positively impacted the employee satisfaction.

Setup, usage, management and learning curve are the easiest things in ProHance and this allows one to concentrate on the core issues to tackle. ProHance support has also done a tremendous job which further helps us achieve increase in productivity.

Anil Mookoni, Vice President - Global Head of Payments and Digital Solutions

After Covid, the work mechanism is entirely transformed. Almost every organization is adopting the hybrid work culture, which means that a few people working from home and a few from Office, and in that work culture, especially for those who work from home, we need a robust, secure, precise, in-depth-reporting, transparency and user-friendly tool to assess productivity, and this is where software steps in which is The ProHance tool. It is the best productivity tracking tool; we have been using it for the past three years and it provides precise information about productivity, how many hours I am working, when I am gone, and overall time on the system. It features a number of interesting dashboards. It provides excellent visibility into Productivity data anytime we need it & One of the best aspects of the master settings is that they're entirely ever-changing, allowing you to customize them based on your work environment or profile.. There are many appealing features on the ProHance Dashboard, but one of my favourites is the Workload analysis. That module has a colour coding interface, from which you can check a one-click view of all employees' productivity data.

Ramraj Kumhar, Senior IT Administrator, Stellarix Consultancy Services Pvt. Ltd

ProHance has helped us improve our operational acumen and decision-making process through their advanced reporting and insights capabilities. The team at ProHance is also very helpful and knowledgable. They carry with them a wealth of industry experience and their recommendations have been very valuable in helping us through the implementation and post-implementation journey.

Mohith Mohan, Divisional Vice President and Site Head, HBC

Cognizant continues to drive a culture of operational excellence as part of its long-term strategy around delivering world-class value and innovation. Insights provided by ProHance have helped us optimize the utilization and productivity of our teams across functions.

VP - Cognizant Digital Operations, Cognizant

ProHance has helped in Tesco Business Services transformation roadmap. The real-time insights and information generated by this tool are leveraged by multiple teams to make meaningful business decisions. Today, it is acting as a highly effective source of information to drive change and transformation across various functions. Based on our experience and the quick benefits which we have delivered, it’s a highly recommended platform to adopt and practice.

Altaf Patel, Director, Business Transformation, Tesco Business Services

ProHance has revolutionized the way we work at Befree Business Resourcing LLP. With its comprehensive analytics and tracking features, we're able to identify bottlenecks in our resources productivity and make necessary adjustments in real-time. It has undoubtedly contributed to a more productive and balanced work environment. It also gives us visibility on the hybrid work culture.

Vasant Darji -Group Manager (COE), Befree Business Resourcing LLP

Are our employees really doing productive work while at office? Are our employees overworked or underutilized? ProHance had the answers and delivered on the solutions.

Ananda Sanjeev, General Manager – Global Operations

ProHance has been very effective to manage WFH employees as it allows supervisors a consolidated view of the utilization of all direct reportees. The tool has helped us to avoid micro-management of employees. The product has taken productivity enhancement to the next level by assisting supervisors to look for areas to improve.The supervisors can now focus on development areas rather than supervising to improve productivity.

Nachappa CS, Operations Manager – Special Projects

This is the best productivity enhancing tool that I have ever come across. It has improved the utilization and productivity by 30% in last 6 months. It is very easy to use and implement. Post-sales support at ProHance is outstanding. I would definitely recommend this tool to anyone looking for a quality productivity enhancing tool within a reasonable budget

Dhanyaraj Shetty, WFM Manager

ProHance is an excellent tool to measure employee’s productivity. It gave us real time analytics and visibility in the workforce. It has been very effective to manage WFH employees as it allows supervisors a consolidated view of the utilization of all direct reportees. ProHance has also helped us in identifying outliers and eliminating the use of any manipulating software. We intend to use the variety of features available in ProHance to further enhance our productivity levels.

Dr.Sankar Venkat, General Manager, SMV Software Solutions

ProHance is instrumental in measuring employee productivity, providing real-time analytics and workforce visibility. It has proven highly effective in managing remote employees by offering supervisors a consolidated view of their direct reports' utilization. We are committed to leveraging ProHance's diverse features to elevate our productivity levels further, including gaining insights into time spent on core applications and identifying discrepancies in working hours and unreported leave, particularly in remote work environments

Roshan Dsouza, (Deputy General Manager – Client Delivery), Svast Healthcare

Transitioning to a new productivity tool is never an easy journey, and our experience was no exception. As we embarked on this change, we encountered challenges and a learning curve that required patience and dedication. However, what truly made a difference was the incredible support from our POCs Suresh and Shubha. Their guidance and expertise transformed what could have been a daunting process into a manageable and even rewarding experience. Despite our numerous questions and inquiries, they were always available with answers, solutions, and unwavering patience. Their proactive approach and willingness to go the extra mile ensured that our team adapted seamlessly to the new tool. Thanks to their unending support, we are now reaping the benefits of increased efficiency, collaboration, and overall productivity. A heartfelt thank you to our POCs — you made this transition not just possible but also a success. We couldn’t have done it without you!

Rubel Tatunay, Client Experience Manager, Beepo

When it comes to productivity measurement and improvement, ProHance stands out for its unmatched precision and ease of use. Our teams are now able to access meaningful, real-time information on resource time utilization that allow us to effectively implement improvement measures. With ProHance we have been able to eliminate redundant processes, manage time hygiene issues and above all improve employee productivity across multiple teams.

Rajkumar Pandey, Head-Operations

EI Design is driving multiple smart goals around operational excellence and few such goals are on productivity, variance on plan vs. actuals, efficiency in usage of productive applications, etc. In these goals, ProHance application is helping us to analyze the actual time spent on productive tasks and non-productive tasks and enabling our team to record accurate timesheet for our analysis. We are happy to continue this application and happy for ProHance team timely response in getting requiredanalytics.

Subramani K, Head-Operations

ProHance successfully facilitated the deployment of a robust payroll system by streamlining attendance management across various locations. It aided in reducing deficits in working hours, providing visibility into client visits with associated logoff or late login times, and ensuring adherence to clock-in and clock-out schedules. Additionally, it supported the management of our leave workflow approval process.

Rajkumar, HR Head, ALP consulting Limited

As a part of the initiative 'Xybion- Digital Inc', we engaged with ProHance. After implementing ProHance, we have seen a significant growth in the Productive hours of the team. There has been an increase in utilization of the resources. ProHance is also helping us in leave management in the absence of an HRMS platform. We have been able to address leave leakages and have started working on reducing those with the help of ProHance.

Madhusudan Thodla, Senior Manager – Global HR, Xybion

ProHance has revolutionized our visibility in a hybrid work setting. It has allowed us to effectively monitor adherence to time parameters, ensuring that our team remains on track and productive. Additionally, ProHance has provided critical insights into non-productive hours, enabling us to identify and address inefficiencies. This has been instrumental in driving overall productivity and optimizing our workflows. The data and analytics provided by ProHance have empowered us to make informed decisions, leading to a more efficient and productive workforce.

Deepak K, Director

ProHance is a promising tool designed to measure and enhance employee work productivity. It offers tailored reports to gauge real-time system analytics, giving managers and supervisors clear visibility into workforce activities on the system and helping them make informed decisions quickly. One of the key strengths of ProHance is its effectiveness in managing remote workforces. Apart from regular reports, the tool also helps Managers to understand work patterns and identifying potential issues while employees work from home. We intend to leverage the variety of features available in ProHance to further enhance our workforce productivity levels.

Tarvinder Kaur, Head of HR Operations and Strategy

Our company leverages technology and individual productivity to increase overall productivity levels of our operations. Installing ProHance helped our teams become self-aware of where their time is spent, take corrective action and increase effort within stipulated work hours. Further, we intend to use the variety of features available on ProHance for process engineering and further enhance our productivity levels.

Santosh Thangavelu, Head – HR

ProHance is a very effective tool in measuring the productivity of employees while considering the challenges of hybrid work culture. In order to mitigate the same, we are using ProHance to gather the work metrics of our global workforce. We extensively leveraged the insights provided by the ProHance Advanced Analytics module which helped us deep-dive into each team’s utilization levels, distribution of work, identify potential areas for improvement and work-load balancing.

Jijo Kuriakose, Senior Manager, Human Resources

We have been using ProHance for the past 18 months and it has proved to be a very useful solution, especially during and post COVID period in assessing workload, planning work allocation and understanding employees’ relative performance. ProHance is an essential tool for managing remote, distributed team management.

Mr. Suryanarayana Valluri, Co-Founder, Trilliant Digital

Advantum Health is a technology enabled Health care services organization. We have a large global workforce working on Revenue Cycle Management and CVO services for our customers. In an industry driven by stringent customer KPIs and SLAs, it is imperative that the team supporting and delivering the same are also measured with respect to their performance. ProHance has been an effective tool not only to ensure time discipline across our workforce be in on or off their workstations, but to also ensure increased productive time, there by managing and contributing improvement to client SLAs. We have gained a good control in logged hours and reduced time across idle and breakhours.

The support and training from the team @ProHance is well appreciated.

K Vijay Rajan, Country Head & CTO