Client Testimonials

ProHance is a great tool and an integral part of our organization’s workstream. It has helped us maintain a gold standard with regards to our employees logged hours, productivity and efficiency, especially during the WFH scenario. It provides us with deep insights on the applications and websites used by our teams and helps us keep a check on our company’s alignment of productive applications.

We have seen improved coordination within teams and amongst team members. ProHance has helped new teams align themselves quickly to the expected benchmarks by keeping a track on their performance and productivity. It is a great way to give performance insights on employee’s work in a simple and descriptive interface.

Saurabh Bhatia, Senior Manager

ProHance has been a real measurement tool to appreciate the effective users and to train the underutilized users to turn them productive. We have seen nearly 20%-25% improvement to get the positive result without pressurizing the users where they can monitor their performance by themselves.

Especially on this COVID 19 situation its help us a lots to monitor the people who were working from home, without ProHance would have not achieved our day to day task. It provides easy reports to measure day to day production and act as real time keeping software.

Sridharan Natarajan, VP- Operations

The introduction of the ProHance tool helped enable our employees to better their time management skills. With engaging, intuitive yet simple to understand user interface and dashboards, which provide powerful analytical views, it is a very helpful tool to analyse and manage performance, workload, productivity and business decision-making.

A great way to empower the employees and encourage them to self-introspect in order to gain better time management skills.

We thank the support provided by the ProHance team and greatly appreciate their contribution!

Priyesh Masurkar, Business Operations Manager

JLL Business Services is committed to a culture of operational excellence, continuous staff development and innovation in service delivery. As a part of this, we deployed the ProHance Operations Management software. Now ProHance is one of the key tools for JLL’s Business Services teams. Team members, team leaders and the senior management team have extensively leveraged the insights provided by the ProHance Advanced Analytics module to identify and implement many operational improvements. These range from individual improvements in ways of working, to supporting our strategic improvement programmes

Global Head - JLL Service Centers, JLL Business Services

ProHance improved our monitoring activities. ProHance increased the visibility of the time we spent as an organization. Scheduling adherence & mapping activity (Productive/Non-Productive) becomes very easy. Attendance and late login/early logout notification feature from ProHance improved the overall team efficiency. Analyzing the timesheet & activity dashboard helps to distribute the workloads equally.

The configuration process and features are very user-friendly. And the support team from ProHance is amazing. They are very prompt and always come up with the solution.

Jahidul Islam, WFM & Analytics Lead | Quantanite

ProHance helped Texila in tracking the productivity of the employees on a daily basis through Customized and centralized dashboard. It created a culture of ownership & responsibility among the employees, thereby increasing the efficiency. Also it allowed the Management to leverage the benefit of flexible work timing.

The custom features projects a clear productivity analysis for managing the virtual and work from office model without the traditional setup of biometric system. The monitoring system facilitates to discover and view productivity benchmarks across teams and roles.

Sivakumar, CPO

We have been very pleased on the results we have achieved deploying ProHance in our organization. It has created transparency to employee productivity, potential capacity issues and most importantly it has enabled employees to self-manage their effectiveness. The dashboards facilitate effective discussions with team leaders and their employees on opportunities for improvement or recognition.

The support we have obtained from the ProHance team during deployment and helping with change management has been invaluable. They have been responsive and are actively engaged in helping us make the most out of the tool.

Mark Coffman, SVP Utility Management Operations

Solverminds team has always strived for bringing in efficiency and maximum utilisation of resources for product development. With the advent of COVID, measuring resource efficiency and utilisation metrics became a challenge. Entire organisation switched to Prohance in 2020 and quickly implemented the Software. The analytics of resource helped to set benchmark for efficiency, utilisation and other metrics. Solverminds has derived benefit and will be identifying potential areas for improving further the new norm of work-from-home culture. Prohance support team has been prompt in providing support and training. We thank the Prohance team and look forward to new releases.

Anthony Damian, - Director, Solverminds

It is almost a year now since we started using ProHance. Initially we opted to implement ProHance in our organization just for the break monitoring of the employees but after reviewing the features of ProHance,with tremendous positive results now, ProHance is one of the prime tools for ourorganization.

The way productivity and efficiency has improved in ourorganization in the 2^nd and 3^rd quarter this year was amazing.More importantly the employees are pretty satisfied with the ProHance as they can easily trackdown how they are spending the time on the system, with the help of which their performances and especially productivity has improvedmagically.

ProHance is a solution and I highly recommended this tool. ProHance is very user-friendly tool and the supporting staff is very proactive and professional.

Michael Jones, Operation Manager

Advantum Health is a technology enabled Health care services organization. We have a large global workforce working on Revenue Cycle Management and CVO services for our customers. In an industry driven by stringent customer KPIs and SLAs, it is imperative that the team supporting and delivering the same are also measured with respect to their performance. ProHance has been an effective tool not only to ensure time discipline across our workforce be in on or off their workstations, but to also ensure increased productive time, there by managing and contributing improvement to client SLAs. We have gained a good control in logged hours and reduced time across idle and breakhours.

The support and training from the team @ProHance is well appreciated.

K Vijay Rajan, Country Head & CTO

Net2Source believes in providing an environment to its employees which keeps them motivated and our partnership with ProHance resonates this value. ProHance has helped us bring about a culture of accountability without compromising on the work-life balance of our employees. We have seen 30-40% improvement in our overall efficiency and helped us effectively manage our resource capacity.

The services provided by ProHance team have been exemplary and the team has been extremely proactive in engaging with us.

Manish Goyal, Director

ProHance gives us complete visibility into our work force workstation activities and helps operatio nmanagers draw meaningful reports for further optimization and capacity planning.The product is user-friendly,allowing our users and IT administrators to utilize it without muchtraining.

The post implementation support we get i also excellent.The ProHance team is always focused on enhancing the value of the product by sharing best practices and proactively making recommendations on how we can leverage the product to the fullest.

Deviprakash Yadav, General Manager - Information Technology

ProHance gave us real time analytics and visibility in the workforce. It helped the employees to focus on increasing their productive hours and reduce the idle time wasted in unproductive jobs.

Resultant work life balance got much better and projects turnaround time reduced. We were able to focus and train underperformers, make better utilization of their time spend in office.

ProHance is pretty capable to set up the operational process efficiently and help organizations optimize workforce and performance drive.

Gopipati DK, Country Manager, Philippines & Director Strategic Initiatives

We were looking at a tool to help us understand the opportunities in improving our associate productivity in terms of time spent by them on processing or taking calls. ProHance was immensely helpful in achieving that along with drill downs,data dumps and customizable graphs and homepages.The anecdotal conversation of productivity have been replaced with short,crisp data driven outcome based conversations leading to results.

I would also like to add that apart from the tool itself, the Jamocha tech team also was a great partner in our associate efficiency journey and adapted to our IT environment to make things work. We look forward to working with them as a long term partner.

Mahesh Kumar, Vice President - Operational Effectiveness

ProHance is a great tool which has aided us in having better visibility of the activities and productivity of our agents. It has given us access to detailed information which can be reported as granularly as hourly, daily, weekly and monthly.

The information obtained from ProHance asassisted us in improving scheduling,reducing leakage and drive better productivity.

Its real-time view gives us great visibility of the here and now and helps us to ensure a fair distribution of work across the business while also helping us to better plan our offline activities.

Since its implementation we have had access to the superb direction and support of the ProHance team,who have been a great help in driving the usage of ProHance, and providing additional training where necessary.

Considering the level of support, the ease of navigation and the overall effectiveness of this tool, I would not hesitate in recommending ProHance to any business whose aim is to improve the activity consciousness, efficiency and productivity of their organization.

Sharon White, WFM Manager (UK Telecom Process)

ProHance has been instrumental in helping us manage about +12,000 of our employees across India, Philippines, China and U.S. With ProHance we can accurately track these employees’ time regardless of whether they are working on their workstation or away from their desks. This along with ProHance’ s real- time monitoring capability allows us to stay on top of activities through activity goal alerts and gives us more accurate data. As a result, we are able to make better and faster operational decisions.

N Muthuraman, Sr. Director

ProHance as a workforce productivity solution is an exceptional tool that has delivered measurable data on employee performance. Some of the performance metrics that ProHance helped us achieve are north of 11% increase in productivity with a 25% reduction in idle time. The flexibility and agility demonstrated by the ProHance team in driving key integrations and customizations, is commendable!

ProHance is one of the tools used to drive initiatives for productivity at HGS & I recommend ProHance to organizations that are engaged in driving greater output.

Subramanya C, Executive Vice-President & Global Chief Technology Officer

ProHance is one of the best products we have seen in the market. ProHance not only provides insight into the time & motion aspect of every employee, rather, enables us to enhance the process, and enhanced cost savings.

The ProHance team has been pretty systematic in their approach since inception, I wish them continued success.

Karthik "MELVIN" Kannan, Director of Business Solutions

ProHance is an effective and user friendly application that helps to measure employee engagement during work. The tool provides insights into time spent on productive (core business) activities and helps managers minimize time spent on non-productive (non-core) activities. ProHance also provides managers with factual data to understand individual employee performance gaps and formulate measures to address the same.Key visibility on individual and team efficiency and utilization has helped the organization improve its overall productivity.

Murugesh, Manager Operations

In today’s BPO/KPO world, where offering an optimum work-life balance to our employees is as important as maximizing their productivity; effective utilization of work hours is paramount for a win-win situation. ProHance is a simple, friendly-to-use tool, which has helped Episource move towards this direction.

ProHance has partnered Episource in fostering a work culture that encourages self-driven performance than being leader-driven. The ability to consistently relate time spent on tasks against its level of impact helps one to clearly plan and prioritize tasks and get the maximum done within regular work hours. Prior to ProHance, employees were spending long hours but once ProHance was implemented, we are noticing that employees are now more conscious about time they spend on each task, and weigh the impact-level of each task, thus enabling themselves to accomplish more without having to stretch beyond their regular hours.

Real time tracking and reporting options, ability to set personal time off as needed, clear roster based attendance mapping and reporting, are some salient features that ProHance offers, which makes it a great tool to work with. Added to it, the post-implementation support that ProHance has provided to us has been an icing on the cake!

Angshuman, VP Operations

ProHance has significantly improved our work hygiene and employee’s self-time management apart from improving process efficiency. This tool was very effective during remote working methodology (WFH scenario) by getting consolidated view of team efficiency & utilization. Various dashboards add value to do a deep dive on time spent activities, disseminate work equally and utilize employee more efficiently.

Integration of employee data helps to manage active users across projects without any manual dependency. The tool is more user friendly and built dynamically to configure the required parameters according to our need.

Post Implementation, the service and support provided by JaMocha team is commendable. Account managers ensure that we use the tool at optimal level and educate on new features.

Gokul Venkatesan Assistant General Manager - Systems

ProHance helped our operations leaders identify revenue (productive hours) leakage and the associated tasks thereby incorporating stringent measures towards betterment of the processes.

The application is very easy to install, use and interpret by the stakeholders. I would recommend ProHance to organizations looking for ways to knock down hurdles on their growth path.

JaMocha Tech has strong customer focus and dependable post implementation support; they try to better their offering at every given opportunity.

Sriram Sridaran, Manager, Client Relations GeBBS Healthcare Solutions

ProHance is an excellent tool to measure employee’s productivity. It provides detailed insight on time utilization with work load analysis highlighting the overworked and under-utilized hours. It has helped us improve our productivity considerably allowing the team managers to identify the key areas to focus and improve on.

It helps with basic scheduling module and measures schedule adherence as well. ProHance is recommended to all those who are in search of productivity management tool. This tool is ideal for sectors that deals with Documentation, Tasking, E-mails, Incident Support, etc.

Overall, it’s a user-friendly application with customization views and a very prompt real-time support solution.

Divakar Kotian, Asst. Manager, Workforce Management

We started using ProHance and within a very short span of time we were able to identify our problem areas to work on. ProHance is very useful in this with its graphical data representation, data dumps, an easy to UI and most importantly the customizable dashboards.It gives real time picture of activities and allows decision making fast. This helped us to improve productive output and wastage in terms of idle time was reduced to a great extent.

As the same data is viewed by various levels, self-motivation among team members boosted with positive mindset and this further improved the productivity. Increased productivity ultimately impacted customer satisfaction which further positively impacted the employee satisfaction.

Setup, usage, management and learning curve are the easiest things in ProHance and this allows one to concentrate on the core issues to tackle. ProHance support has also done a tremendous job which further helps us achieve increase in productivity.

Anil Mookoni, Vice President - Global Head of Payments and Digital Solutions