Definition: GBS is an integrated approach to delivering business processes across multiple functions, leveraging shared services to drive efficiency and effectiveness.
Key Components:
Shared Services: Centralized functions like HR, IT, and finance to streamline processes.
Process Automation: Use of technology to automate repetitive tasks, improving speed and accuracy.
Cross-functional Integration: Collaboration across departments to enhance operational efficiency.
Benefits:
Cost reduction: Minimizes operational expenses by consolidating services.
Enhanced efficiency: Improves workflow by eliminating redundancies.
Scalable global operations: Provides a flexible structure to support business growth globally.
Future Trends:
Greater use of AI for automation: Increased reliance on AI to handle routine tasks and data analysis.
Expansion into digital services: GBS will evolve to include more digital and customer-centric services.
Integration with hybrid work models: Supports remote work while maintaining high productivity.
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