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IVR System

Definition: An IVR system, or Interactive Voice Response system, is a technology that allows businesses to automate the interaction between a customer and the company’s phone system.

By using voice recognition or keypad inputs, callers can navigate a menu of options, retrieve information, or be routed to the appropriate department or representative.

Core Components of an IVR System:

Benefits of Implementing an IVR System:

Other Terms:

Identification Of Activity Away From System   |   Identification Of Non Work Shift   |   Identification Of Overtime And Irregular Logged In Patterns   |   Identification Of User Into Idle Time   |   Idle Time   |   In Person Work   |   Inbound Call   |   Inbound Call Center   |   Inbound Data   |   Independent Software Vendor   |   Industry Reports   |   Information Management System   |   Institutionalized Productivity Initiatives   |   Insurance Customer Experience   |   Integrated Business Services   |   Integrated Services Digital Network   |   Integrative Management   |   Integrity Of Leave Management   |   Intelligent Automation   |   Intelligent Call Routing System

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