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Intelligent Automation

Definition: Intelligent Automation (IA) refers to the integration of advanced technologies, such as artificial intelligence (AI) and machine learning (ML), with traditional automation systems to enhance business processes and decision-making.

Unlike basic automation, which focuses on repetitive tasks, IA combines data-driven insights with automated workflows to deliver more adaptable and efficient operations.

Key Components of Intelligent Automation:

  1. Artificial Intelligence (AI): AI involves the development of systems that can perform tasks that would normally require human intelligence. This includes activities such as natural language processing, pattern recognition, and predictive analytics. In IA, AI enables systems to make data-driven decisions and improve over time through learning.
  2. Machine Learning (ML): ML is a subset of AI that focuses on the ability of systems to learn from and adapt to new data without explicit programming. ML algorithms analyze historical data to identify patterns and make predictions, which are then used to enhance the automation processes.
  3. Robotic Process Automation (RPA): RPA involves the use of software robots to handle repetitive, rule-based tasks. When integrated with AI and ML, RPA systems can manage more complex processes, such as data extraction and processing, and provide intelligent decision support.

Benefits of Intelligent Automation:

Other Terms:

Identification Of Activity Away From System   |   Identification Of Non Work Shift   |   Identification Of Overtime And Irregular Logged In Patterns   |   Identification Of User Into Idle Time   |   Idle Time   |   In Person Work   |   Inbound Call   |   Inbound Call Center   |   Inbound Data   |   Independent Software Vendor   |   Industry Reports   |   Information Management System   |   Institutionalized Productivity Initiatives   |   Insurance Customer Experience   |   Integrated Business Services   |   Integrated Services Digital Network   |   Integrative Management   |   Integrity Of Leave Management   |   Intelligent Call Routing System   |   Intelligent Capacity Planning

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