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Intelligent Call Routing System

Definition: An Intelligent Call Routing System is a technology that uses advanced algorithms and decision-making processes to route incoming calls to the most appropriate agent or department based on various criteria.

This system aims to improve call handling efficiency, reduce wait times, and enhance the overall customer experience.

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Other Terms:

Intelligent Process Automation   |   Interactive Voice Recognition   |   Interactive Voice Response   |   Interday Reforecasting   |   Internal Meeting   |   Interval Details Report   |   Intra Agent Variation   |   Intraday Adherence   |   Intraday Management   |   Inventory Control Software   |   Inventory Details   |   It Asset Disposition   |   It Asset Management   |   It Asset Optimization   |   It Capacity Management   |   It Management Tools   |   It Monitoring   |   It Resource Utilization   |   It Service Management Itsm   |   It Services

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