Capacity Utilization

Definition: Capacity utilization is a metric that indicates the extent to which an organization uses its production capacity. It is expressed as a percentage and reflects the ratio of actual output to potential output under ideal conditions.

A higher capacity utilization percentage signifies efficient use of resources, while a lower percentage may indicate inefficiencies or underutilization.

Importance of Capacity Utilization:

Factors Affecting Capacity Utilization:

Other Terms:

Call Barging   |   Call Center   |   Call Center Adherence   |   Call Center Agent Scorecard   |   Call Center Agent Software   |   Call Center Agent Utilization   |   Call Center Ai   |   Call Center Coaching   |   Call Center Crm   |   Call Center Data   |   Call Center Management   |   Call Center Reporting   |   Call Center Service Level   |   Call Center Software   |   Call Center Solution   |   Call Center Workforce Planning   |   Call Detail Report   |   Call Distribution   |   Call Flow   |   Call Handling Time

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