Call Detail Report (CDR)

Definition: A Call Detail Report (CDR) is a comprehensive document generated by telecommunication service providers that outlines the details of telephone calls made and received by a user.

This report typically includes information such as the time and date of the call, the duration, the phone numbers involved, and sometimes the location from which the call was made. CDRs are used for billing purposes, network management, and in various analytical applications to monitor and improve telecommunication services.

Key Components:

Uses of CDRs:

Privacy and Security:

Other Terms:

Call Barging   |   Call Center   |   Call Center Adherence   |   Call Center Agent Scorecard   |   Call Center Agent Software   |   Call Center Agent Utilization   |   Call Center Ai   |   Call Center Coaching   |   Call Center Crm   |   Call Center Data   |   Call Center Management   |   Call Center Reporting   |   Call Center Service Level   |   Call Center Software   |   Call Center Solution   |   Call Center Workforce Planning   |   Call Distribution   |   Call Flow   |   Call Handling Time   |   Call Recorder

Ready to Get Full Visibility Into your Operations?

Ready to discover smooth and seamless product

Start 14 Day Trial Now
Contact Us