Contingency Approach

Definition: The contingency approach is a management theory that suggests there is no one-size-fits-all solution in organizational practices. Instead, it emphasizes that effective management is contingent upon various internal and external factors.

This approach gained prominence in the 1960s and 1970s as scholars sought to understand why certain management principles worked in some situations but not in others.

Key Principles:

The contingency approach posits several key principles:

Application in Practice:

The contingency approach has practical applications across various management functions:

Other Terms:

Call Barging   |   Call Center   |   Call Center Adherence   |   Call Center Agent Scorecard   |   Call Center Agent Software   |   Call Center Agent Utilization   |   Call Center Ai   |   Call Center Coaching   |   Call Center Crm   |   Call Center Data   |   Call Center Management   |   Call Center Reporting   |   Call Center Service Level   |   Call Center Software   |   Call Center Solution   |   Call Center Workforce Planning   |   Call Detail Report   |   Call Distribution   |   Call Flow   |   Call Handling Time

Ready to Get Full Visibility Into your Operations?

Ready to discover smooth and seamless product

Start 14 Day Trial Now
Contact Us