AI Adoption Index Asset Optimization Cost of Delivery Optimization Distributed Process Management AI-enabled Employee Retention Index Hybrid Work Enablement Partner Ecosystem Management
Banking, Financial Services, and Insurance (BFSI) Business Process Outsourcing (BPO) Global Capability Center (GCC) Healthcare Revenue Cycle Management Information Technology (IT/ITeS)
Work Time Work Output Workflow Management Advanced Analytics Asset Optimization ProHanceCX

Contact Center Customer Service Representative

Definition: A Contact Center Customer Service Representative (CSR) is a professional who handles customer interactions through various communication channels such as phone, email, chat, or social media.

They are tasked with addressing customer inquiries, resolving issues, and providing support to enhance customer satisfaction. CSRs play a crucial role in maintaining positive relationships between a company and its clients, ensuring that service standards are met and that customer needs are effectively managed.

Key Responsibilities:

Essential Skills:

Training and Development:

Other Terms:

Cloud Cx   |   Cloud Native Development   |   Co Employment   |   Co Located Shared Services   |   Collaboration During Seconds   |   Collaboration Hours Per Day   |   Collaborative Work Management   |   Competency Level Analysis   |   Compliance   |   Compliance Monitoring   |   Compliance Workflow   |   Comprehensive Work Time Analytics Tags   |   Computer Monitoring   |   Computer Telephony Integration   |   Conceptual Project Planning   |   Configuration Management   |   Configuration Of Late Logins And Early Logouts   |   Configuration Of Shift Buffers   |   Configure Thresholds For Breaks   |   Conformance Analysis

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