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Contact Center Customer Service Representative

Definition: A Contact Center Customer Service Representative (CSR) is a professional who handles customer interactions through various communication channels such as phone, email, chat, or social media.

They are tasked with addressing customer inquiries, resolving issues, and providing support to enhance customer satisfaction. CSRs play a crucial role in maintaining positive relationships between a company and its clients, ensuring that service standards are met and that customer needs are effectively managed.

Key Responsibilities:

Essential Skills:

Training and Development:

Other Terms:

Call Barging   |   Call Center   |   Call Center Adherence   |   Call Center Agent Scorecard   |   Call Center Agent Software   |   Call Center Agent Utilization   |   Call Center Ai   |   Call Center Coaching   |   Call Center Crm   |   Call Center Data   |   Call Center Management   |   Call Center Reporting   |   Call Center Service Level   |   Call Center Software   |   Call Center Solution   |   Call Center Workforce Planning   |   Call Detail Report   |   Call Distribution   |   Call Flow   |   Call Handling Time

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