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Cloud Call Center

Definition: A Cloud Call Center is a centralized customer service or support platform hosted and managed in the cloud. Unlike traditional on-premise call centers, cloud call centers operate via internet-based servers, enabling organizations to handle inbound and outbound communication through various channels like phone, email, chat, and social media. This solution offers flexibility, scalability, and cost-efficiency without requiring hardware installations or dedicated infrastructure.

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Other Terms:

Call Barging   |   Call Center   |   Call Center Adherence   |   Call Center Agent Scorecard   |   Call Center Agent Software   |   Call Center Agent Utilization   |   Call Center Ai   |   Call Center Coaching   |   Call Center Crm   |   Call Center Data   |   Call Center Management   |   Call Center Reporting   |   Call Center Service Level   |   Call Center Software   |   Call Center Solution   |   Call Center Workforce Planning   |   Call Detail Report   |   Call Distribution   |   Call Flow   |   Call Handling Time

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