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Citizen Customer Experience

Definition: Citizen Customer Experience refers to the interaction and overall experience that individuals, in their role as citizens, have when engaging with public services and government institutions.

This concept applies customer-centric principles from the private sector to improve the quality of service in the public sector, aiming to enhance citizen satisfaction, trust, and engagement.

Key Characteristics:

Importance in Governance:

Best Practices:

Other Terms:

Call Barging   |   Call Center   |   Call Center Adherence   |   Call Center Agent Scorecard   |   Call Center Agent Software   |   Call Center Agent Utilization   |   Call Center Ai   |   Call Center Coaching   |   Call Center Crm   |   Call Center Data   |   Call Center Management   |   Call Center Reporting   |   Call Center Service Level   |   Call Center Software   |   Call Center Solution   |   Call Center Workforce Planning   |   Call Detail Report   |   Call Distribution   |   Call Flow   |   Call Handling Time

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