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Business Process Mapping

Definition: Business Process Mapping (BPM) is a strategic methodology used to visually represent the steps, activities, and flow of processes within an organization. It involves creating a detailed map or diagram that outlines how various tasks and functions are interconnected, from start to finish.

The main goal of BPM is to provide a clear understanding of how a business process operates, identify inefficiencies, and suggest improvements.

Importance of Business Process Mapping:

Steps in Business Process Mapping:

  1. Identify the Process: Start by selecting the process you want to map. This could be anything from customer service to supply chain management.
  2. Gather Information: Collect data on the process through interviews, observations, or reviewing existing documentation.
  3. Create the Map: Use flowcharts, diagrams, or software tools to visually represent the process.
  4. Analyze the Map: Evaluate the process map to identify areas for improvement.
  5. Implement Changes: Make the necessary adjustments to optimize the process, and update the map to reflect these changes.

Other Terms:

Back Office   |   Back Office Analytics   |   Back Office Optimization   |   Banking Cx   |   Bell Curve Analysis   |   Benchmark Analysis   |   Benchmarking   |   Big Data   |   Billable Time   |   Blended Agent   |   Blended Workforce   |   Blockchain   |   Bpm Workflow   |   Bradford Factor   |   Break Count   |   Break Duration Seconds   |   Break Time Analysis   |   Break Time Reports   |   Breaks Per Day   |   Buffer And Beach Managemnet

Popular Searches :

Process Excellence   |   Back Office   |   Task Allocation   |   Center of Excellence

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