AI Adoption Asset Optimization Cost of Delivery Optimization Distributed Process Management Employee Disengagement & Retention Risk Hybrid Work Enablement Partner Ecosystem Management
Banking, Financial Services, and Insurance (BFSI) Business Process Outsourcing (BPO) Global Capability Center (GCC) Healthcare Revenue Cycle Management Information Technology (IT/ITeS)
Work Time Work Output Workflow Management Advanced Analytics Asset Optimization ProHanceCX
Case Study

Driving Efficiency in IT Enabled Services

Driving Efficiency in IT Enabled Services  Case Study

Overview

A Fortune 500 IT Services provider was losing billable revenue due to sub-optimal employee productvity. Across clients it was difficult to measure how employees were spending their time on different actvites, which reduced the total billable time they could charge their customers.

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