State of the Shared Services & Outsourcing Industry - Global Market Report 2025

Overview

The shared services model continues to reaffirm its role as a critical enabler for businesses navigating an era defined by rapid technological advancements, global interconnectedness, and shifting workforce dynamics. This report shares insights from an extensive global survey conducted in Q4 2024 of 350+ shared services and outsourcing executives to highlight key trends, challenges, and opportunities shaping business services today. It presents a comprehensive view of how shared services organizations (SSOs), and global business services (GBS) are evolving to meet the demands of a volatile and increasingly digital business landscape.