AI Adoption Index Asset Optimization Cost of Delivery Optimization Distributed Process Management AI-enabled Employee Retention Index Hybrid Work Enablement Partner Ecosystem Management
Banking, Financial Services, and Insurance (BFSI) Business Process Outsourcing (BPO) Global Capability Center (GCC) Healthcare Revenue Cycle Management Information Technology (IT/ITeS)
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Customer Effort Score (CES)

Definition: Customer Effort Score (CES) is a metric used to gauge the ease or difficulty customers experience when interacting with a company or its products and services.

This metric is crucial for businesses aiming to streamline processes and enhance the overall customer experience by minimizing friction points in customer interactions.

Key Components of CES:

Benefits of Using CES:

How to Measure CES:

Other Terms:

Cost Center   |   Cost Connect   |   Cost Leakage   |   Cost Management   |   Cost Of Delivery   |   Cost Optimization   |   Cost Per Call   |   Cost Per Experience   |   Cost Per Hire   |   Cost Reduction Strategies   |   Cost Saving Opportunities   |   Cross Functional Collaboration   |   Crossboarding   |   Cti Server   |   Current Activity   |   Customer Care   |   Customer Communications   |   Customer Engagement   |   Customer Experience   |   Customer Experience Bpo

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