AI Adoption Index Asset Optimization Cost of Delivery Optimization Distributed Process Management AI-enabled Employee Retention Index Hybrid Work Enablement Partner Ecosystem Management
Banking, Financial Services, and Insurance (BFSI) Business Process Outsourcing (BPO) Global Capability Center (GCC) Healthcare Revenue Cycle Management Information Technology (IT/ITeS)
Work Time Work Output Workflow Management Advanced Analytics Asset Optimization ProHanceCX

Customer Engagement

Definition: Customer Engagement refers to the interactions between a company and its customers that foster a strong, positive relationship. It involves a variety of strategies and tactics designed to keep customers actively involved with the brand.

Effective customer engagement enhances customer loyalty, increases satisfaction, and promotes positive word-of-mouth, ultimately contributing to the company's success.

Key Components:

Benefits:

Best Practices:

Other Terms:

Call Barging   |   Call Center   |   Call Center Adherence   |   Call Center Agent Scorecard   |   Call Center Agent Software   |   Call Center Agent Utilization   |   Call Center Ai   |   Call Center Coaching   |   Call Center Crm   |   Call Center Data   |   Call Center Management   |   Call Center Reporting   |   Call Center Service Level   |   Call Center Software   |   Call Center Solution   |   Call Center Workforce Planning   |   Call Detail Report   |   Call Distribution   |   Call Flow   |   Call Handling Time

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