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Contact Center IVR

Definition: Contact Center IVR (Interactive Voice Response) is a telephony technology that allows customers to interact with a computerized system through voice or keypad inputs. IVR systems are used to manage and route calls efficiently within a contact center.

How IVR Works:

Advantages of IVR:

Other Terms:

Contact Center   |   Contact Center Abandon   |   Contact Center Administrator   |   Contact Center Agent Coaching   |   Contact Center Agent Experience   |   Contact Center Agent Self Evaluations   |   Contact Center Agent Self Workspace   |   Contact Center Analytics   |   Contact Center Architecture   |   Contact Center Automation   |   Contact Center Business Optimization   |   Contact Center Campaigns   |   Contact Center Customer Relationship Management   |   Contact Center Customer Service Representative   |   Contact Center In Government   |   Contact Center Iso   |   Contact Center Management   |   Contact Center Software   |   Contact Center Voip   |   Contact Center Workforce Optimization

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