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Computer Telephony Integration (CTI)

Definition: Computer Telephony Integration (CTI) refers to the technology that enables computers to interact with telephony systems. It allows businesses to manage and enhance telephone communications by linking phone networks with computer systems.

CTI is commonly used in call centers to streamline processes, improve customer service, and increase productivity. By combining telephony with data handling capabilities, CTI provides an integrated platform for managing calls, emails, and other communication channels efficiently.

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Benefits of CTI:

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Other Terms:

Call Recorder   |   Call Recording   |   Call Time   |   Call Volume   |   Capacity Allocation   |   Capacity Created   |   Capacity Optimization   |   Capacity Planning   |   Capacity Planning Model   |   Capacity Utilization   |   Capicty Planning   |   Category Usage Analysis   |   Category Usage Trend By Activity Tags   |   Category Usage Trend By Activity Type   |   Category Usage Trend By Business Impact   |   Center Of Excellence   |   Centers Of Excellence   |   Centralized Data Reporting   |   Century Integrated Digital Experience   |   Change Management

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