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Computer Telephony Integration (CTI)

Definition: Computer Telephony Integration (CTI) refers to the technology that enables computers to interact with telephony systems. It allows businesses to manage and enhance telephone communications by linking phone networks with computer systems.

CTI is commonly used in call centers to streamline processes, improve customer service, and increase productivity. By combining telephony with data handling capabilities, CTI provides an integrated platform for managing calls, emails, and other communication channels efficiently.

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Other Terms:

Call Barging   |   Call Center   |   Call Center Adherence   |   Call Center Agent Scorecard   |   Call Center Agent Software   |   Call Center Agent Utilization   |   Call Center Ai   |   Call Center Coaching   |   Call Center Crm   |   Call Center Data   |   Call Center Management   |   Call Center Reporting   |   Call Center Service Level   |   Call Center Software   |   Call Center Solution   |   Call Center Workforce Planning   |   Call Detail Report   |   Call Distribution   |   Call Flow   |   Call Handling Time

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