Configuration Management

Definition: Configuration Management (CM) refers to the discipline of systematically managing and controlling changes to a system's components, ensuring consistency and traceability throughout its lifecycle. It encompasses a set of processes, tools, and policies designed to maintain the integrity of a system or product, from initial design through development, deployment, and maintenance phases.

Key Components of Configuration Management:

  1. Version Control: Version control is a fundamental aspect of CM that involves managing different versions of system components, documents, or software artifacts. It enables developers to track changes, revert to previous versions if necessary, and manage concurrent updates. Popular version control systems include Git, Subversion (SVN), and Mercurial.
  2. Configuration Identification: Configuration Identification involves systematically identifying and documenting the system's configuration items (CIs). CIs can include software, hardware, documentation, and other components that make up the system. Each CI is uniquely identified and managed throughout its lifecycle to ensure accurate configuration status accounting.
  3. Change Management: Change Management within CM refers to the process of controlling proposed changes to the system's configuration. It involves assessing change requests, evaluating their impact, obtaining approvals, and implementing approved changes while maintaining the system's integrity. Effective change management reduces risks associated with unauthorized changes and ensures that all modifications are traceable and documented.

Benefits of Configuration Management:

Other Terms:

Call Barging   |   Call Center   |   Call Center Adherence   |   Call Center Agent Scorecard   |   Call Center Agent Software   |   Call Center Agent Utilization   |   Call Center Ai   |   Call Center Coaching   |   Call Center Crm   |   Call Center Data   |   Call Center Management   |   Call Center Reporting   |   Call Center Service Level   |   Call Center Software   |   Call Center Solution   |   Call Center Workforce Planning   |   Call Detail Report   |   Call Distribution   |   Call Flow   |   Call Handling Time

Ready to Get Full Visibility Into your Operations?

Ready to discover smooth and seamless product

Start 14 Day Trial Now
Contact Us