AI Adoption Asset Optimization Cost of Delivery Optimization Distributed Process Management Employee Disengagement & Retention Risk Hybrid Work Enablement Partner Ecosystem Management
Banking, Financial Services, and Insurance (BFSI) Business Process Outsourcing (BPO) Global Capability Center (GCC) Healthcare Revenue Cycle Management Information Technology (IT/ITeS)
Work Time Work Output Workflow Management Advanced Analytics Asset Optimization ProHanceCX

Configuration Management

Definition: Configuration Management (CM) refers to the discipline of systematically managing and controlling changes to a system's components, ensuring consistency and traceability throughout its lifecycle. It encompasses a set of processes, tools, and policies designed to maintain the integrity of a system or product, from initial design through development, deployment, and maintenance phases.

Key Components of Configuration Management:

  1. Version Control: Version control is a fundamental aspect of CM that involves managing different versions of system components, documents, or software artifacts. It enables developers to track changes, revert to previous versions if necessary, and manage concurrent updates. Popular version control systems include Git, Subversion (SVN), and Mercurial.
  2. Configuration Identification: Configuration Identification involves systematically identifying and documenting the system's configuration items (CIs). CIs can include software, hardware, documentation, and other components that make up the system. Each CI is uniquely identified and managed throughout its lifecycle to ensure accurate configuration status accounting.
  3. Change Management: Change Management within CM refers to the process of controlling proposed changes to the system's configuration. It involves assessing change requests, evaluating their impact, obtaining approvals, and implementing approved changes while maintaining the system's integrity. Effective change management reduces risks associated with unauthorized changes and ensures that all modifications are traceable and documented.

Benefits of Configuration Management:

Other Terms:

Call Recorder   |   Call Recording   |   Call Time   |   Call Volume   |   Capacity Allocation   |   Capacity Created   |   Capacity Optimization   |   Capacity Planning   |   Capacity Planning Model   |   Capacity Utilization   |   Capicty Planning   |   Category Usage Analysis   |   Category Usage Trend By Activity Tags   |   Category Usage Trend By Activity Type   |   Category Usage Trend By Business Impact   |   Center Of Excellence   |   Centers Of Excellence   |   Centralized Data Reporting   |   Century Integrated Digital Experience   |   Change Management

Ready to Get Full Visibility Into your Operations?

Ready to discover smooth and seamless product

Start 14 Day Trial Now
Contact Us