AI Adoption Index Asset Optimization Cost of Delivery Optimization Distributed Process Management AI-enabled Employee Retention Index Hybrid Work Enablement Partner Ecosystem Management
Banking, Financial Services, and Insurance (BFSI) Business Process Outsourcing (BPO) Global Capability Center (GCC) Healthcare Revenue Cycle Management Information Technology (IT/ITeS)
Work Time Work Output Workflow Management Advanced Analytics Asset Optimization ProHanceCX

Contact Center Customer Relationship Management

Definition: Contact Center Customer Relationship Management (CCCRM) refers to a comprehensive system used by businesses to manage and analyze customer interactions and data throughout the customer lifecycle.

This system is designed to improve customer service, enhance satisfaction, and foster long-term relationships by consolidating all communication channels into a single interface. It integrates various tools and technologies to streamline interactions, track customer behaviors, and ensure a cohesive and personalized service experience.

Key Features:

Benefits to Businesses:

Other Terms:

Contact Center Workforce Planning   |   Contact Disposition   |   Context Switching   |   Context Switching Impact   |   Contingency Approach   |   Contingent Staffing   |   Contingent Worker   |   Contingent Workforce   |   Contingent Workforce Management   |   Continuous Forecasting   |   Continuous Improvement   |   Contract Employee   |   Contractor Management   |   Core Time   |   Core Vs Non Core   |   Core Vs Non Core Activities   |   Core Work Activities   |   Correlate With Access Control Data   |   Cost Allocation   |   Cost Center

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