How Can You Use Service Operations Management Principles to Improve Your Business?

  Published : November 23, 2023
  Last Updated: May 14, 2024
Operational Efficiency Workforce Management Mobile


Effective business operations management is critical for long-term success, and its importance is greater than ever. Previously, this role was played quietly, but it now commands the spotlight. With constant disruptions in the global supply chain and an increasing demand for business agility, operations managers have emerged as critical players. Companies are proactively reassessing and redesigning their processes in order to increase efficiency and fortify their businesses for an era of constant transformation. In this volatile environment, it is up to operations managers to execute precisely and steer their organizations towards resilience and prosperity.

What is operations management?

Operations management is the planning, organization, and supervision of business practices that maximize efficiency and ensure that company processes drive value. It entails planning and supervising the processes that transform resources like labour, equipment, and raw materials into goods and services.

Operations managers work to ensure that a company’s operating profit is maximized by carefully balancing cost and revenue. They collaborate with other teams to boost productivity, provide high-quality products and services, and ensure customer satisfaction.

Large organizations typically have a Chief Operations Officer (COO), whereas smaller businesses may delegate the responsibilities to another high-level position. In any case, it’s a highly strategic position that requires excellent planning, organizational, and communication skills.

What is operations management


Importance Of Operations Management

The backbone of any organization is operations management, which orchestrates the intricate processes that drive efficiency and cost-effectiveness. It ensures consistent resource allocation and strategic execution, which determines a company’s competitiveness and ability to meet customer demands. Let’s look at the importance of Operations Management.

1. Product Excellence

The operations management unit is the first unit in a typical company to test a product’s durability and dependability. Operations management is concerned with the quality of products or goods that will satisfy customers both before and after delivery. When you have a high-quality product, you have an advantage over your competitors.

2. Efficiency

Productivity is defined as the ratio of input to output and is the only way to validate employees’ input. Operations management ensures that employees are properly matched to resources in order to achieve the best results. Effective operations management is the only way to ensure productivity.

3. Satisfaction of Customers

There is no better feeling for a manager or an employee than a customer who is completely satisfied. Operations management ensures that this is accompanied by a high-quality product. Customers are what drive an organization’s success, and they must be treated well in every way possible.

4. Lower Operating Costs

Product servicing costs are minimized through increased productivity, high-quality products, and customer satisfaction. This increases revenue at the same time. This is only possible with the help of operations management. There is also waste reduction when operating costs are reduced. Proper operations management ensures that the exact number and size of products are produced as requested.

Importance Of Operations Management


Operations Management Process

The operations management process is concerned with making a company’s daily actions as precise and effective as possible. To achieve goals while keeping costs low, the process makes smart use of resources and data.

Operations management also refers to the processes, tools, and resources required to support a company’s entire workflow. It necessitates interaction with clients, stakeholders, and business units.

Also Read: Optimizing Work Efficiency by Reducing App Toggling for Enhanced Productivity

Based on the desired business outcome, there are three types of operations management processes-

  • Implementation

It entails designing and engineering infrastructure and systems to ensure that your business operations run smoothly.

  • Optimization

It is the process of ensuring that your staff and infrastructure serve the goals of your business as effectively and efficiently as possible.

  • Improvement

Introducing previously unapplied operational methods, such as remote work, and maximizing the efficiency and effectiveness of existing processes.

The best operations management process for a given company differs depending on the industry, company size, and other factors. In general, it describes the process of managing the daily flow of tasks and information to ensure consistent and effective project performance. Finance, human resources, information technology, facilities management, inventory management, and other variables may be included in this process.

What is an Operations Management System?

Operations Management System (OMS) is a management system that enables organizations to design, direct, and control their operations in order to create products or services that meet the expectations of their customers while also achieving organizational goals. It is a critical component in an organization’s ability to deliver outputs in a productive and efficient manner in order to increase profitability.

While operations management (OM) focuses on converting an organization’s inputs and resources into outputs (e.g., goods, services, and products), the role of operations management (OMS) focuses on maximizing the organization’s performance in managing business operations to achieve the highest possible efficiency level.

Also Read: Unlocking Efficiency: Your Guide to Tackling Overtime in BPO and IT Companies

Operations managers can use OMS to streamline operations, make real-time decisions, and optimize resources while lowering costs. OMS is more than just a software; it is a comprehensive management system that enables operations managers to be proactive and prevent problems before they occur.

What Is 360-Degree Real-Time Operations Management?

A 360-degree view provides a comprehensive, all-encompassing view of a business entity. Typically, organizations concentrate on 360-degree views of a customer. 360-degree views, on the other hand, can be products, locations, assets, employees, or projects.

A 360-degree customer view is essentially a collection of intrinsic customer data, which is typically stored in a master data management system. A legal name and address, parent and ultimate parent (if a subsidiary), industry classification, and account contacts are all examples of standard master data. This data is frequently combined with information from transactional systems, such as a CRM, contact, or lead. A 360-degree view is created by combining data from all of these applications.

An organization can track all interactions a customer has with the business and create personalized experiences by analyzing that data with 360-degree customer views. It can also be used to better serve customers’ needs. A 360-degree view can include all data about the customer, including contact information, purchasing history, interactions with online customer service, product browsing, and social media interaction patterns.

360-degree views are compiled from the numerous online touch points that a customer has with any brand. From website movements to responses to marketing materials, and even influencer campaigns and customer service interactions, all of this contributes to a comprehensive view of the consumer.

Brands must be customer-centric in order to retain customers. Customer 360-degree views are critical for providing the experiences that customers desire.


You can improve productivity, efficiency, and quality while reducing waste and increasing profits by incorporating an operations management system into your business operations. Use this article as a reference when developing your OMS to ensure you don’t overlook any important steps. Unlock efficiency with ProHance to transform your workforce management today!

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