The real question to address in a state of the industry survey on GBS is the future outlook of the model. The shared services model (of which GBS is a sophisticated version) has been around for more than thirty years, so people might be forgiven for considering it a little hum-drum at this stage. However, in today’s volatile world, stability is an asset, not a bore! Yes, doomsday headlines proclaiming the “death” of GBS drive traffic, and there is a constant buzz around the GBS model’s sustainability and whether it is fit for future. This research, however, shows no signs of weakness in the constitution of the GBS ecosystem.
