Case Studies

Firstsource - Improving Operational Efficiency

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Firstsource is a global BPM company trusted by leading brands in the Banking, Financial Services, Insurance, Healthcare, Telecommunications and Media industries. Firstsource workflow management team is responsible for employee governance, identifying areas of performance gaps and driving measures internally to maximize efficiency and productivity. ProHance was chosen for one of the healthcare process in Firstsource to get visibility on key parameters like productivity, utilization and schedule compliances.

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