AI Adoption Asset Optimization Cost of Delivery Optimization Distributed Process Management Employee Disengagement & Retention Risk Hybrid Work Enablement Partner Ecosystem Management
Banking, Financial Services, and Insurance (BFSI) Business Process Outsourcing (BPO) Global Capability Center (GCC) Healthcare Revenue Cycle Management Information Technology (IT/ITeS)
Work Time Work Output Workflow Management Advanced Analytics Asset Optimization ProHanceCX
Case Study

Driving Efficiency In Shared Service Center

Driving Efficiency In Shared Service Center Case Study

Overview

A leading Telecommunications Company (FTSE Top 100) was experiencing productivity loss at its Global Shared Services centers. ProHance worked with the organization and provided visibility to how employees were spending their time across a range of activities. Smart analytics and effective change management drove a 20% increase in productivity with potential savings of 6Mn GBP

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