About Us

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ProHance is an Omni-Channel operations management platform being leveraged by enterprises across their back office, chat, and email servicing operations. ProHance provides real-time visibility on how teams are engaged on the ground. This visibility allows enterprises to allocate resources more effectively, load balance across teams, and make smart decisions with agility. The visibility and actionable analytics provided by ProHance helps Enterprises make their operations more customer-centric, efficient, and lean.
ProHance is leveraged by 170,000+ users in 120+ enterprises across 21 countries.

MEET THE TEAM

Ankur Dhingra

Chief Executive Officer

Ankur Dhingra

Chief Executive Officer

Ankur is the CEO of ProHance which is a FutureIP Labs portfolio company. ProHance is an enterprise SaaS operations management platform that unlocks the value of human capital and digital investments for enterprises. ProHance is leveraged by 170,000+ users in 120+ enterprises across 21 countries.

Prior to this Ankur has over 19 years of professional experience in companies like General Electric, Genpact and American Express.

Dr. Kishore Reddy

Co-founder & CTO

Dr. Kishore Reddy

Vice President - Technology

With over 20 years of experience in software product development, Kishore is an innovative technology leader who co-Founded JaMocha Tech in 2009. He leads the product roadmap, pre-sales and solution engineering responsibilities at JaMocha Tech. Kishore has also held key roles at Network Solutions and IBM, where he managed several strategic product portfolios including NOC-Inside and established practices around remote management. He also has an MBBS from Bangalore Medical College and Research Institute.

Rajesh Sharma

Co-founder & COO

Rajesh Sharma

Vice President - Operations

Rajesh is a technology leader with over 25 years of experience in Software Development and Supply Chain Management. Rajesh co-founded JaMocha Tech in 2009 and is responsible for managing key operations across areas of customer success, value engineering, and other core business operations. Rajesh has led key product development initiatives at companies such as Network Solutions, International Decision Systems (IDS) and JSoft Solutions (JSW Group). He has a BE in Mechanical Engineering from Malaviya National Institute of Technology.

Harjiv Singh Rekhi

Vice President & Client Partner

Harjiv Singh Rekhi

Vice President & Client Partner

Harjiv over his experience of 21yrs has worked with organizations like BT, Tech Mahindra, Mphasis and held various leadership positions managing multi-geography complex accounts. Having spent time within the BPO and GIC space he has a keen understanding of the changing business dynamics and how important it is to keep evolving the business to be relevant in the market.

Harjiv in his last assignment at BT was an onboard Director, was a core part of the leadership team in India, and contributed significantly to the India growth story.

In his current engagement, Harjiv is the Vice President & Client Partner at ProHance.

Satish Chakrad

Vice President – Support

Satish Chakrad

Vice President – Support

Nearly Two decades of diverse experience in Information Technology. Extensive experience in the complete Software Development Life Cycle specialized in driving Product Development, Program and Product Management, Quality Assurance and Testing Life cycle. A very good team player with excellent communication skill, have been successful in handling a big/tough and distributed teams.

Ashish Syngal

Vice President - Customer Success

Ashish Syngal

Vice President - Customer Success and Account Management

Ashish is leading the relationship for our existing clients and partnering with them to continuously leverage Prohance to drive value. He brings 20+ years of experience in leading large operations, process migration and process re-engineering and has worked with brands like Franklin, Fidelity, American Express and GE (later became GENPACT) in the financial services industry. He has a deep understanding of ProHance and has successfully deployed ProHance to drive improvements across various businesses.

Ashish is a PGDM in Finance & Marketing from NMIMS Mumbai and has done his Mechanical Engineering from Thapar Institute Patiala. He is also Green Belt and Black Belt certified in Lean Six Sigma methodology and has driven high impact projects for the firms he has worked with.

Arvind Sagar

Head of Professional Services

Arvind Sagar

Head of Professional Services

As a Head of Professional Services Arvind is helping the clients gain maximum impact from ProHance deployment through change management, operations excellence and data analytics consulting services.

Arvind has 28 years of diverse experience focused on creating and implementing Best Practices in market leaders like ZS Associates, Genpact, Hewitt Associates, Accenture, and Timken. 12 years in Business Process Excellence using Lean Six Sigma, 11 years in Management Consultancy with global leaders in Human Capital and Management Consulting and 5 years in line management ranging from large blue chip to start-up international joint ventures.

Arvind completed his Bachelor of Technology (Mechanical) from Indian Institute of Technology - BHU, Varanasi and is an MBA from XLRI, Jamshedpur, India

Venu Gattineni

Vice President – Technology

Venu Gattineni

Vice President

With over 15 years of software development experience, Venu has played an instrumental role in building and managing many enterprise products. At Jamocha Tech, he manages the development and roadmap strategies for all the products and solutions of Jamocha Tech. He has a BE in Computer science and has held key technology roles in Network Solutions and Snappimon.

Khushboo Patel

Head of Marketing

Khushboo Patel

Head of Marketing

A result-oriented professional with comprehensive experience of 13+ years in Performance-driven Marketing with direct contribution in generating business revenue. Rich experience in Demand generation, ABM, Brand establishment, Go-to-market strategies, delivering high ROI, handling high Marketing budgeting, devising global Marketing strategies. Passionate about creating winning marketing programs influencing the sales pipeline for software products & services.

Envisioned to create brand-centric and outstanding marketing strategies to build a successful global brand.

ABOUT US

MEET THE TEAM

Ankur Dhingra

Dr. Kishore Reddy

Rajesh Sharma

Harjiv Singh Rekhi

Satish Chakrad

Ashish Syngal

Arvind Sagar

Venu Gattineni

Khushboo Patel

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