The pandemic has reshaped the tech needs of businesses globally. There will be more demand for cloud services, workplace automation, collaborative workplace technologies, mobility, and cybersecurity verticals. One of the critical demands of the tech industry was to enable smooth transition to work-from-home (WFH) operations. The biggest challenge for companies is to get the necessary visibility of employee activities in their operations during the day and manage the workforce productivity. “Our internal research and analysis of data across various enterprises have indicated significant increase in logged hours being put in by the workforce,” says Kishore Reddy, VP Technology, ProHance, an omnichannel operations management platform. “During the WFH period there has been an increased demand for better visibility into workforce engagement and tools like ProHance have helped enterprises meet this requirement,” he adds.