Employee NPS (eNPS)

Calculation:

• Survey Question: Employees are typically asked, "On a scale of 0 to 10, how likely are you to recommend our company as a great place to work?"
• Score Classification: Respondents are categorized into Promoters (score 9-10), Passives (score 7-8), and Detractors (score 0-6).
• eNPS Formula: eNPS is calculated by subtracting the percentage of Detractors from the percentage of Promoters, resulting in a score ranging from -100 to +100.

Benefits:

• Insight into Employee Sentiment: Provides a clear picture of employee satisfaction and loyalty, helping organizations identify strengths and areas for improvement.
• Benchmarking: Allows organizations to benchmark their employee engagement against industry standards and competitors.
• Actionable Data: Offers actionable data that can be used to develop targeted strategies for improving workplace culture and employee experience.
• Focus on Improvement: Helps organizations prioritize initiatives that address employee concerns and enhance overall satisfaction.

Applications:

• Employee Engagement Surveys: Regularly measuring eNPS to track changes in employee sentiment and engagement over time.
• Leadership Decisions: Using eNPS data to inform leadership decisions and focus on areas that impact employee satisfaction and retention.
• Culture Initiatives: Implementing initiatives and programs based on eNPS feedback to improve workplace culture and address specific issues.
• Performance Tracking: Monitoring eNPS trends to assess the effectiveness of engagement strategies and make necessary adjustments.

Other Terms: