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"ProHance gives us complete visibility into our workforce workstation activities and helps operation managers draw meaningful reports for further optimization and capacity planning. The product is user-friendly, allowing our users and IT administrators to utilize it without much training.
The post implementation support we get is also excellent. The ProHance team is always focused on enhancing the value of the product by sharing best practices and proactively making recommendations on how we can leverage the product to the fullest"
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“We saw significant improvements in our productivity and time efficiency after we implemented ProHance. Its user friendly and informative dashboards has helped my teams detect leakages and take required steps to improve time spent on productive work. We saw an improvement of 21% in productive time in a span of just 4 months and invest our efforts in building a team of engaged employees, which is a great ROI for us.
I would also like to commend the Value Engineering team for all the following support – Extensive training to top and middle management on Application usage, data analytics & reporting templates and Advisory Services."
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"Home credit always believes in providing best environment to its employees, also keep them motivated and our partnership with ProHance has helped to ensure this.
ProHance has helped us in increasing our productive time by 36% without compromising the work life balance in this Covid19 situation. ProHance is a very user friendly tool and I highly recommend ProHance to those who look for a tool which can help them increase productivity of their employees & also manage work life balance for their teams "
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"We were looking at a tool to help us understand the opportunities in improving our associate productivity in terms of time spent by them on processing or taking calls. ProHance was immensely helpful in achieving that along with drill downs, data dumps and customizable graphs and home pages. The anecdotal conversation of productivity have been replaced with short, crisp data driven outcome based conversations leading to results.
I would also like to add that apart from the tool itself, the Jamocha tech team also was a great partner in our associate efficiency journey and adapted to our IT environment to make things work. We look forward to working with them as a long term partner."
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"ProHance gave us real time analytics and visibility in the workforce. It helped the employees to focus on increasing their productive hours and reduce the idle time wasted in unproductive jobs.
Resultant work life balance got much better and projects turnaround time reduced. We were able to focus and train underperformers, make better utilization of their time spend in office.
ProHance is pretty capable to set up the operational process efficiently and help organizations optimize workforce and performance drive."
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"ProHance is a great tool which has aided us in having better visibility of the activities and productivity of our agents. It has given us access to detailed information which can be reported as granularly as hourly, daily, weekly and monthly.
The information obtained from ProHance has assisted us in improving scheduling, reducing leakage and drive better productivity.
Its real-time view gives us great visibility of the here and now and helps us to ensure a fair distribution of work across the business while also helping us to better plan our offline activities
Since its implementation we have had access to the superb direction and support of the ProHance team, who have been a great help in driving the usage of ProHance, and providing additional training where necessary.
Considering the level of support, the ease of navigation and the overall effectiveness of this tool, I would not hesitate in recommending ProHance to any business whose aim is to improve the activity consciousness, efficiency and productivity of their organization."
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"We recently started using ProHance and within a short time, it has started to help identify & eliminate wastes from our system and make it more efficient thereby improving productivity. The reporting is customizable and user friendly and the dedicated support team at ProHance is always available to assist.
As quoted by Einstein “The measure of intelligence is based on ability to change” ProHance paved way for an easy transformation at the end-user level. We did see competitive products and now feel very delighted for choosing the right one!”
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