In today’s BPO/KPO world, where offering an optimum work-life balance to our employees is as important as maximizing their productivity; effective utilization of work hours is paramount for a win-win situation. ProHance is a simple, friendly-to-use tool, which has helped Episource move towards this direction.
ProHance has partnered Episource in fostering a work culture that encourages self-driven performance than being leader-driven. The ability to consistently relate time spent on tasks against its level of impact helps one to clearly plan and prioritize tasks and get the maximum done within regular work hours.
Prior to ProHance, employees were spending long hours but once ProHance was implemented, we are noticing that employees are now more conscious about time they spend on each task and weigh the impact-level of each task, thus enabling themselves to accomplish more without having to stretch beyond their regular hours.
Real-time tracking and reporting options, ability to set personal time off as needed, clear roster based attendance mapping and reporting, are some salient features that ProHance offers, which makes it a great tool to work with. Added to it, the post-implementation support that ProHance has provided to us has been an icing on the cake!
Angshuman Kundu, Vice President – Operations
We were looking at a tool to help us understand the opportunities in improving our associate productivity in terms of time spent by them on processing or taking calls. ProHance was immensely helpful in achieving that along with drill-downs, data dumps, and customizable graphs and home pages. The anecdotal conversation of productivity has been replaced with short, crisp data driven outcome based conversations leading to results.
I would also like to add that apart from the tool itself, the Jamocha tech team also was a great partner in our associate efficiency journey and adapted to our IT environment to make things work. We look forward to working with them as a long term partner.
Mahesh Gaur, Vice President – Strategic Client Consulting
We started using ProHance and within a very short span of time we were able to identify our problem areas to work on. ProHance is very useful in this with its graphical data representation, data dumps, an easy to UI and most importantly the customizable dashboards. It gives real time picture of activities and allows decision making fast. This helped us to improve productive output and wastage in terms of idle time was reduced to a great extent.
As the same data is viewed by various levels, self-motivation among team members boosted with a positive mindset and this further improved the productivity. Increased productivity ultimately impacted customer satisfaction which further positively impacted the employee satisfaction.
Setup, usage, management and learning curve are the easiest things in ProHance and this allows one to concentrate on the core issues to tackle. ProHance support has also done a tremendous job which further helps us achieve an increase in productivity.
Anil Mookoni, Vice President (Global Head of Payments and Digital Solutions)
ProHance gave us real time analytics and visibility in the workforce. It helped the employees to focus on increasing their productive hours and reduce the idle time wasted in unproductive jobs.
Resultant work life balance got much better and projects turnaround time reduced. We were able to focus and train underperformers, make better utilization of their time spend in office.
ProHance is pretty capable to set up the operational process efficiently and help organizations optimize
workforce and performance drive.
Gopipati DK – Country Manager, Philippines & Director Strategic Initiatives
We recently started using ProHance and within a short time it has started to help identify & eliminate wastes from our system and make it more efficient thereby improving productivity. The reporting is customizable and user friendly and the dedicated support team at ProHance is always available to assist.
As quoted by Einstein “The measure of intelligence is based on ability to change”; ProHance paved way for an easy transformation at the end user level. We did see competitive products and now feel very delighted for choosing the right one!”
Deepak Sanghi, Managing Director
“We saw significant improvements in our productivity and time efficiency after we implemented ProHance. Its user friendly and informative dashboards has helped my teams detect leakages and take required steps to improve time spent on productive work. We saw an improvement of 21% in productive time in a span of just 4 months and invest our efforts in building a team of engaged employees, which is a great ROI for us.
I would also like to commend the Value Engineering team for all the following support – Extensive training to top and middle management on Application usage, data analytics & reporting templates and Advisory Services.”
Charlin Anthony, President & CEO
ProHance has made it easy to monitor employee time-spend in office and identify areas of improvement. Reports in ProHance, display information in clear and simple manner. Additionally, the support and professional hand holding provided by the ProHance team has helped us in using the software to the optimal level. We wish ProHance team all the very best.
Sanjay Pareek, Managing Director
ProHance gives us complete visibility into our workforce workstation activities and helps operation managers draw meaningful reports for further optimization and capacity planning. The product is user-friendly, allowing our users and IT administrators to utilize it without much training.
The post implementation support we get is also excellent. The ProHance team is always focused on enhancing the value of the product by sharing best practices and proactively making recommendations on how we can leverage the product to the fullest.
Deviprakash Yadav, General Manager – Information Technology
With ProHance, we have been able to improve our monitoring of employees’ performance and effectively use this monitoring mechanism to achieve an increasing trend in productivity numbers. The support, guidance and training from ProHance’s sales and implementation teams throughout the engagement also deserve special acknowledgement. Customer service is of paramount importance to the ProHance team and they excel in it.
Siddharth Kapani, Assistant Vice President
ProHance is a terrific product that helps companies optimize its workforce. The problem with IT enabled businesses is the lack of knowledge of the actual work habits of desktop bound workforce.
ProHance brings about visibility into these work habits thereby helping achieve higher productivity and better resource allocation. The software helped us realize the true productivity of our internal team and it helped us guide them to become more efficient.
Ravi Venkatesam, CEO
ProHance helps us understand clearly how we are spending our time as an organization. Its rich reporting capabilities enable us to be more accountable with our time each and every day. We have also been able to leverage ProHance’s comprehensive analytics to gain insight and data that helps all levels of the organization make better decisions about our workday utilization.
Ravindra Nag, Director
Are our employees really doing productive work while at the office? Are our employees overworked or underutilized? ProHance had the answers and delivered on the solutions.
Ananda Sanjeev, Chief Operations Officer (COO)
ProHance work output module helps us track the number of work transactions completed by team members in real-time. Correlation of work productivity with time efficiency has helped us identify best practices to be used across teams and employees who require assistance in terms of training and improving their work style.
Ashok Giri, Founder & CEO
Net2Source believes in providing an environment to its employees which keeps them motivated and our partnership with ProHance resonates this value. ProHance has helped us bring about a culture of accountability without compromising on the work-life balance of our employees.
We have seen 30-40% improvement in our overall efficiency and helped us effectively manage our resource capacity.
The services provided by ProHance team have been exemplary and the team has been extremely proactive in engaging with us.
Manish Goyal, Director
ProHance helped us in understanding the usage of applications and websites used by the team. It was mainly useful to track the team’s productive, non-productive and idle time.
With ProHance running in the back-end the Team’s efficiency improved and everybody was able to get due credit for the work completed.
We were able to identify the non-productive hours for the team and do a root cause analysis for the same as well.
Divya Jayaram, Manager Operations – BPO
ProHance is a reliable efficiency measurement and enhancement tool. The fact that it requires minimal manual intervention and does its job without a lot of maintenance in an Enterprise environment really helps us drive productivity.
I would, however, say that Post-sales support is the differentiator since the sense of accountability they show along with the speed of response is Par excellence.
Rajesh Chabbra, Senior Account Manager
We reached out to ProHance for a solution to monitor and improve performance across teams. The partnership has been fantastic as the insights shared through their proprietor platform has helped us monitor the performance of team members at a micro level, assisted in regularizing attendance as well as understanding employee behavior across projects.
The granularity of information shared has helped us drive efficiency in our constant endeavor to ensure ideal utilization of team members through effective capacity planning via monitoring.
Teva Kannan, Vice President
ProHance helped us to improve schedule adherence, productivity and real time tracking of our performance. ProHance is easy to use tool and Support team is very helpful.
Antoselvanathan A, International – WFM Manager
ProHance helped our operations leaders identify revenue (productive hours) leakage and the associated tasks thereby incorporating stringent measures towards betterment of the processes.
The application is very easy to install, use and interpret by the stakeholders. I would recommend ProHance to organizations looking for ways to knock down hurdles on their growth path.
JaMocha Tech has strong customer focus and dependable post implementation support, they try to better their offering at every given opportunity.
Sriram Sridaran, Manager – Client Relations
This is the best productivity enhancing tool that I have ever come across. It has improved the utilization and productivity by 30% in last 6 months. It is very easy to use and implement.
Post-sales support at ProHance is outstanding. I would definitely recommend this tool to anyone looking for a quality productivity enhancing tool within a reasonable budget.
Dhanyaraj Shetty – WFM Manager
When it comes to productivity measurement and improvement, ProHance stands out for its unmatched precision and ease of use. Our teams are now able to access meaningful, real-time information on resource time utilization that allow us to effectively implement improvement measures.
With ProHance we have been able to eliminate redundant processes, manage time hygiene issues and above all improve employee productivity across multiple teams.
Rajkumar Pandey, Head – Operations
ProHance is a productivity management tool which has helped us streamline and effectively monitor our employees’ productivity. With ProHance, we are able to rely on meaningful, objective data while significantly reducing our reliance on verbal feedback.
It safeguards the interests of our employees by highlighting high productivity levels that reflect their hard work. On the other hand, the tool also helps us monitor any losses in productivity.
Overall, ProHance has produced impactful data that has led to higher productivity in our organization while supporting our future hiring plans. We highly recommend ProHance to any organization that wants to create a metrics-driven environment.
Digant Vashi, Vice President
ProHance clearly stands out as the best productivity application we have ever come across. It has helped us to understand and manage our staff efficiency and performance better.
ProHance application is very intuitive and easy to use. It helped us understand the inefficiencies in our system and through the detailed reports we were able to get to the root cause and drive corrective actions. Over the last 4 months we gained a 15% improvement on our overall efficiency.
Megs Suratkal, Senior Director – Global Outsourcing and Vendor Management
ProHance helped us improve the schedule adherence & productive hours dramatically. This has resulted in good efficiency improvement across various verticals in SBSL.
ProHance is very user friendly and most of the business rules can be managed without customization. The post implementation & on-going support by the ProHance team is commendable.
Renganathan S, Business Head – Asia Pacific & CIO
EI Design is driving multiple smart goals around operational excellence and few such goals are on productivity, variance on plan vs. actuals, efficiency in usage of productive applications, etc.
In these goals, ProHance application is helping us to analyze the actual time spent on productive tasks and non-productive tasks and enabling our team to record accurate timesheet for our analysis.
We are happy to continue this application and happy for ProHance team timely response in getting required analytics.
Subramani K, Head – Operations